Cherie Sutton
Inglewood,CA
Summary
Compassionate Behavioral health Tech. with over 20 years experience in high paced Diverse Home/Clinical Setting. With specialized emphasis on Crisis Intervention ,Tx. Planning , Behavioral Modification , Pt. Engagement, Assessment and Implementing Individualized Therapy Plans to promote success.
Overview
30
30
years of professional experience
Work History
Dental Assistant
Watts Health Care
Los Angeles, CA
12.2014 - Current
- Assisted in patient preparation and management for dental procedures, enhancing overall clinic efficiency.
- Maintained sterilization protocols for instruments, ensuring compliance with health and safety standards.
- Supported dentists during treatments by providing necessary tools and materials promptly.
- Educated patients on post-treatment care and oral hygiene practices, improving patient satisfaction.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
Dental Receptionist
Dr. George Debbaneh
Inglewood, CA
08.2006 - 02.2014
- Managed patient scheduling and appointment coordination to optimize office workflow.
- Implemented electronic health record systems for efficient patient data management.
- Provided exceptional customer service, addressing patient inquiries and concerns promptly.
- Processed insurance claims and verified coverage to ensure accurate billing practices.
- Monitored inventory levels of dental supplies, coordinating timely reordering to prevent shortages.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Helped patients complete necessary medical forms and documentation.
Intake Counselor
Pates Group Home Inc.
Los Angeles, CA
01.2002 - 01.2006
- Conducted initial assessments to determine client needs and appropriate services.
- Developed individualized service plans in collaboration with clients and families.
- Facilitated intake interviews, gathering pertinent information for case management.
- Coordinated referrals to community resources and support services for clients.
- Monitored client progress towards goals, adjusting plans as necessary for effectiveness.
Counselor
Jay Nolan Community Services
San Fernando, CA
04.2002 - 04.2005
- Educated clients on available community resources, fostering a sense of empowerment and self sufficiency.
- Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
- Monitored client progress, adjusting interventions as needed to meet evolving needs.
- Educated families on resources and strategies to support their loved ones effectively.
- Guided clients in developing skills and strategies for dealing with problems.
Counselor
Institute Applied For Behavioral Analysis
Los Angeles, CA
03.2000 - 01.2005
- Monitored client progress, adjusting interventions as needed to meet evolving needs.
- Educated families on resources and strategies to support their loved ones effectively.
- Implemented community outreach programs to raise awareness about cerebral palsy and available services.
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
- Implemented behavioral modification strategies to help clients develop healthier coping mechanisms.
- Contributed to a supportive work environment by sharing knowledge, resources, and new findings within the counseling field.
Counsler
Little Peoples World
Compton, CA
09.1998 - 08.1999
- Developed individualized counseling plans to address children's emotional and behavioral needs.
- Facilitated group therapy sessions to promote social skills and peer interactions.
- Collaborated with educators and parents to support children's academic and personal growth.
- Implemented evidence-based techniques to enhance coping strategies among children.
- Monitored progress of clients, adjusting strategies as necessary for optimal outcomes.
- Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
Counselor
United Cerebral Palsy
Los Angeles, CA
06.1996 - 08.1998
- Developed individualized care plans for clients to enhance personal growth and independence.
- Provided emotional support and counseling to clients, fostering resilience and coping strategies.
- Facilitated group therapy sessions, promoting peer interaction and social skills development.
- Collaborated with multidisciplinary teams to ensure holistic care approaches for clients.
Education
Dental Assistant - Dental
Bryman Institute
CA08.2006
Skills
- Verbal communication
- Organization and time management
- Critical thinking
- Active listening
- Multitasking Abilities
- Customer service
Timeline
Dental Assistant
Watts Health Care
12.2014 - Current
Dental Receptionist
Dr. George Debbaneh
08.2006 - 02.2014
Counselor
Jay Nolan Community Services
04.2002 - 04.2005
Intake Counselor
Pates Group Home Inc.
01.2002 - 01.2006
Counselor
Institute Applied For Behavioral Analysis
03.2000 - 01.2005
Counsler
Little Peoples World
09.1998 - 08.1999
Counselor
United Cerebral Palsy
06.1996 - 08.1998
Dental Assistant - Dental
Bryman Institute