Cherie Thompson
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Management & Program Assistant
Department of Transportation
Leesburg, VA
03.2021 - Current
- Coordinate questions with HR office to process personnel actions and discrepancies
- Maintain and update excel spreadsheets regarding disciplinary actions, leave restrictions, and FMLA Reports
- Perform Time and Attendance for Level 12 Facility (400+ employees) with varying and frequently changing work schedules, premium pay differentials, pay systems, and Collective Bargaining Unit difference
- Demonstrate independence in planning time and coordinate as necessary when additional assistance is needed
- Process Federal Personnel and Payroll System Actions (Cash Awards, Name Changes, Time Off Awards, Pay Increases, etc.) Responsible for solely processing, correcting, and validating employee’s time cards bi-weekly
- Proficient in Payroll Systems CRU-X and CASTLE
- Created and maintain an Anomalies and Discrepancy Report to help mitigate payroll issues such as missing overtime, missing shifts, incorrect leave usage, and expiration of FMLA entitlement
- Created a tracking sheet to monitor all incoming Memorandums, Letter of Agreements, Grievances, Promotions, FMLA Requests, and documents requiring managements review and signature
- Maintain and send out weekly reports to immediate manager to ensure deadlines are met and any potential issues are addressed
- Responsible for onboarding employees when new to the facility
- This includes collecting emergency contact information, address, entry on duty dates, and issuing operating initials for management to track employees
- Developed and maintain an efficient filing system that did not require searching for paper records
- Could readily provide records upon request
- Process amendments and request justification when required from management
- Recommended and encouraged discussions to develop better processes for the facility
- Work closely with management officials to process awards requests
- Created a Retirement Package with all pertinent information in order to minimize errors and the need for the agency to request additional information after package was sent
- Ensured completed package was sent for the employee and provided tracking information
- School Certifying Official for GI Submissions for the entire facility
- Track and maintain GI Spreadsheet for employees
- Directly reached out in the event there were issues with any submissions
- Created a Military Buyback Information Package for employees wishing to buy back their military time
- Would then send information to appropriate branch requesting an estimate or would assist with sending information
- Draft and edit incoming correspondence for Air Traffic Manager and prepare documents for signature
- Would then route information to appropriate office for distribution.
Financial Analyst III
Central Research Inc
Undisclosed
07.2019 - 03.2021
- Review purchase requests and miscellaneous obligation document requests to assist in the determination of the appropriate accounting data (fiscal year (FY), appropriation, allotment codes, function codes, object classification codes, project codes) and certify fund availability based on apportionments and allotments
- Create and run reports from the Department’s accounting system of record reporting system
- Run reports for specific accounting data and fiscal years and export spreadsheets to create workbooks for future reference and/or verify data between two workbooks/worksheets using formulas or other Microsoft functionality to identify the benefiting country or program
- Respond timely to requests for information regarding the reconciliation of agreements, amendments, and reprogramming of funds and track all pertinent information relating to these activities in established Department-wide financial system and Excel spreadsheet logs
- Interact positively and work cooperatively with team members and points of contact to accomplish assigned work in a timely and efficient manner
- Comply with all internal controls and procedures to protect organizational integrity and prevent unauthorized use or misappropriation of all classified and sensitive material and equipment in assigned areas
- Ability to maintain project progress reports and document accurate records regarding past, existing and forecast future task(s) Provide financial guidance to program officers and project managers, as well as to personnel in program countries, as appropriate
- Provide advice and assistance to other staff members, and senior managers on financial management and processing problems or issues
- Evaluate and process discrepancies, anomalies and errors in vendor billing documents Determine and develop solutions to incorrect Task Orders and inappropriate obligations Validate and retrieve vendor information currently listed in the Systems Award Management Registration Utilize financial management tools/systems to collect, analyze, review and report on project financial data.
Health Services Coordinator
Erickson Living
Ashburn, VA
11.2018 - 06.2019
- Provide support to medical staff including doctors, nurses, and care associates
- Perform administrative duties such as answering phone calls, filing, taking meeting notes, etc
- Maintain a healthy and positive relationship with staff, such as, employee engagement events and occasional surveys
- Create reports for upper management to utilize to track PTO Requests, Callouts, Schedule Changes, Tardies, etc to ensure policies and procedures are enforced
- Adhere to organizations practices and policies by helping resident’s live better lives
- Work in collaboration with staff, management, and residents to ensure problems that arise are handled through the proper channels
- Process bi-weekly payroll for 150+ employees in the Kronos and PeopleSoft system
- To include, correcting punches, entering bonuses, and explaining discrepancies within the timecard (Overtime, Tardies, Early Out’s, etc.)
- Provide productive feedback based on staff requests to upper management
- Maintain adequate staffing for entire building
- Handle callouts or employees leaving early by reaching out to a network of people to ensure vacancies and callouts are staffed
- Reconcile time cards and daily staffing sheets by tracking employees who left early, took a longer lunch, worked unapproved Overtime, etc
- These sheets are given to management for them to address employee’s performances
- Create open shifts for staff to pick up; fill vacancies as needed
- Create a monthly booklet for staff to choose available Overtime slots for staffing needs.
Program Assistant
Department of Homeland Security
Dulles, VA
12.2016 - 11.2018
- Maintain, gather, and compile records of organizational and workflow charts, staffing levels, mission and functional statements, program resource use and availability, and internal audit reports
- Monitor and review past and present program resource use and forecasted requirements to identify trends, discrepancies, and problems requiring further study by higher level employees
- Assists with development of reports and formulates recommendations based on findings
- Research files, records, and electronic retrieval systems to collect and assemble information
- Proficient in editing timecards in WebTA and Kronos System
- Able to answer requests from and provide advice to employees, supervisors, and financial management specialists on rules, regulations, and procedures relating to time collection, distribution, pay, and leave
- Primary point of contact with TSA’s HR access to resolve any pay issues
- Knowledgeable in pay regulations and procedures pertaining to timekeeping and payroll policies
- Responsible for day to day activities related to screening functions and schedules for all screening officers assigned to IAD (Washington International Airport)
- Payroll and Timekeeper (Kronos and WebTA) processing time cards for 500 employees at a Cat X airport
- Identifying employee anomalies in Kronos and entering them into a spreadsheet for resolution
- Providing amendments and corrections to employee timecards in Kronos and WebTA
- Primary validating official in the WebTA (Web Based Time and Attendance) system
- Processing personal actions in Kronos and WebTA to include converting employees from part time to full time status
- Ending retired employees schedules in Kronos and removing them from WebTA
- Processing approved schedule accommodations and religious accommodations in Kronos and WebTA
- Enter OWCP (workers comp) and FMLA into WebTA for proper processing
- Vetting employees for AWOL’s in WebTA for promotions
- Assisting in tracking employees leave usage and AWOL’s for management to take disciplinary actions to include suspensions
- Create daily personnel schedules for all shifts and areas to ensure sufficient coverage during operation hours
- Utilize Kronos and WebTA to generate reports on staffing levels, leave and overtime usage
- Creating daily staffing reports in Excel and Access to monitor and report on the staffing levels for the entire airport to include TSO’s, LTSO’s and STSO’s
- Ensure management has the proper staffing levels in order to run the screening operations
- Utilize and create Excel spreadsheets to track attrition levels, male/female staffing ratios and certifications of all screening staff at all times
- Help facilitate yearly staffing allocation for IAD and monitor it at all times
- Conduct staffing audits against the Kronos database
- The Kronos system allows officers to swipe in/out from work every day with badges and biometrics/fingerprints
- Help train new timekeepers in different payroll applications and procedures to include CBA (Collective Bargaining Agreement), OPM (Office of Personnel Management), management directives and local guidance
- Developed instructions, guides and best practices for new timekeepers entering the eTAS (Electronic Time, Attendance and Scheduling) office
- Ensure junior team members/timekeepers assigned to the scheduling and eTAS department are properly trained on all management directives and ensure all policies are being followed
- Provide discrepancy reports to junior team members/timekeepers assigned to the scheduling and eTAS department for correction processing
- Research records, files and electronic retrieval systems to collect and assemble information as requested to an analyst
- Review and investigate forms to include; overtime, leave, shift trades, schedule trades, conversions from full time to part time, conversions from part time to full time and schedule accommodations to ensure the CBA (Collective Bargaining Agreement) and management directives are being followed prior to processing
- Prepare reports, charts, graphs and narrative information for management and program analysts on staffing levels, attrition levels and overtime usage
- Assigned Kronos Cards with biometrics to TSO’s used for clocking in and out of their shifts
- Resetting Kronos clocks when they malfunction
- Track Officers Pay Period anomalies and track attendance and leave
- Approving leave based on current availability
- Creating spreadsheets to help forecast how much overtime is needed
- Solicit overtime for employees, compile spreadsheets of employees signing up for overtime and entering approved overtime into employee’s schedules
- Compile spreadsheets to track overtime usage to management officials
- Issuing and providing maintenance to PIV (Personal Identity Verification Card) cards to DHS employees
- Training junior team member/timekeepers on the issuance of PIV cards ensuring that 49 CFR part 1572-Credentaling and Security Assessments, Subpart B (1572-1572.139) have been followed before applicants are allowed access to the DHS/TSA network
- Interacting with stakeholders from other DHS components to ensure the proper decision is made based on policy and procedures on the issuance of PIV cards across agencies
- Ensuring the latest information and guidelines for the issuance of PIV cards received from HSPD-12 (Homeland Security Presidential Directive) are disseminated to junior team members/timekeepers and implemented.
Transportation Security Officer
Department of Homeland Security
Sterling, VA
04.2015 - 11.2018
- Implement security screening procedures
- Protect the traveling public by preventing deadly or dangerous objects from being transported onto aircraft
- Monitor flow of passengers through screening checkpoint
- Maintain communication with leads/supervisors that may reveal a weakness or vulnerable area
- Ability to work with diverse backgrounds and ethnicities
- Able to work in a team environment, relying on fellow officers to keep us all safe
- Able to operate security equipment
- Able to communicate non verbally effectively to others
- Knowledgeable in practicing techniques of regulations and procedural guides related to office programs
- Knowledgeable of methods and techniques sufficient to support program analyses
- Able to effectively make clear and oral presentations to individuals and groups; listen effectively and clarify information as needed; facilitate open communication
- Able to express ideas in writing in an organized manner
- Able to respond appropriately to the needs of different people in different situations
- I’m tactful, compassionate and sensitive, and able to treat others with respect
- Able to effectively use computers and computer applications to analyze and communicate information in the appropriate format
- Able to identify and balance workload among employees, as well as make adjustments as needed
- Have guided and coached fellow TSO's in acquiring skills pertaining to job
- (i.e
- Mitigating threats, remaining observant)
- Effectively and quickly adapt to new SOP changes and help teach others so that they understand as well
- Confidently operate X-ray, WTMD, HHMD, and ETD Machines without supervision
- LEO Door Certified.
Privileging Coordinator
Specialists On Call
Herndon, VA
02.2014 - 10.2014
- Experience in data management system including Symed and CRM
- Maintain privileges for current SOC physicians
- Develop relationships with hospital staff
- Implement credentialing for new facilities
- Respond to emails/faxes/phone calls requesting Peer References, DOPs, OPPE Reports, etc
- Complete online and paper applications to be sent to facilities
- Create reports for upper management to track progress
- Supervise 1 Credentialing Specialist and 1 Document Specialist
- Call facilities to obtain information such as when the Committee and MEC Boards meet
- Receive privileges and upload information into Symed and CRM to alert Call Center that doctors can begin to see patients
- Call for to obtain emergency privileges when situation calls for it.
Provider Network Administrator
Comprehensive Health Services
Herndon, VA
02.2012 - 02.2014
- Experience working in data management systems including: CVOne, CAQH, ABMS, and the NPI database
- Manage and update physician information and data using qualitative data
- Contact clients to maintain organizational compliance and report any necessary issues to senior management
- Analyze and scan contracts, certifications, and other sensitive data for senior management review
- Organize confidential client files, information, and data
- Use excel and database management systems to organize statistics and pertinent information
- Manage credential and certification process for present physicians
- Evaluate and present malpractice suits, suspensions, sanctions, and other important issues to physicians
- Manage daily data reconfiguration and clean-up process
- Send and receive faxes, emails, and mail to obtain information
- HIPAA compliant
- Helped develop and implement Credentialing System that is now used and viewed by Senior Management
- Placed phone calls to offices to retrieve sensitive information
- Encrypted emails.
Skills
- Operations Assistance
- Teamwork and Collaboration
- Creative Problem-Solving
- Operations Support
- Multitasking and Organization
- Process Improvement
- Financial Reporting
- Interpersonal Skills
- Driven and Outgoing
- Advanced Excel
- Administrative Support
- Data Entry
- Progress Tracking
- Document Control
- Staff Support
- Payroll Reporting
- Database Management
Timeline
Management & Program Assistant
Department of Transportation
03.2021 - Current
Financial Analyst III
Central Research Inc
07.2019 - 03.2021
Health Services Coordinator
Erickson Living
11.2018 - 06.2019
Program Assistant
Department of Homeland Security
12.2016 - 11.2018
Transportation Security Officer
Department of Homeland Security
04.2015 - 11.2018
Privileging Coordinator
Specialists On Call
02.2014 - 10.2014
Provider Network Administrator
Comprehensive Health Services
02.2012 - 02.2014