Highly skilled and enthusiastic professional with more than 25 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
Overview
8
8
years of professional experience
Work History
Medical Supervisor
INSTITUTE OF BRAIN SPINE SURGERY
TORRANCE, United States
12.2014 - Current
Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
Communicated with patients, ensuring that medical information was kept private.
Ordered all pharmacy supplies and kept check on inventory levels.
Discussed medical histories with patients in effort to provide most effective medical advice.
Reviewed and evaluated test results to suggest care and treatment options.
Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
Scheduled surgeries, managed pre-certifications and verified insurance coverage.
Conducted literature and coding reviews to adhere to state and federal standards.
Fostered excellence by example by "setting pace" and being hands on mentor to clinical staff.
Created customized care plans, working with hospital staff and families to assess and meet individual needs.
Receptionist/Insurance Representative/Referral Specialist at Southeast Brain and Spine SurgeryReceptionist/Insurance Representative/Referral Specialist at Southeast Brain and Spine Surgery