Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Cherie Tunget

Summary

Strategic and results-driven Senior Process Improvement Professional with over 15 years of progressive experience in project management, process optimization, training, and analytics. Proven ability to lead cross-functional initiatives, drive operational efficiency, and foster adoption of new technologies. Recognized for mentoring, training development, and SharePoint expertise.

Overview

31
31
years of professional experience
1
1
Certification

Work History

Senior Process Improvement Professional

Humana Inc.
01.2019 - Current
  • Lead enterprise-wide process improvement initiatives, managing project scope, timelines, and stakeholder communications.
  • Design and implement current and future state workflows to optimize operational efficiency.
  • Develop and deliver comprehensive training programs including videos, CBTs, and live/virtual sessions.
  • Serve as SharePoint Site Owner and mentor, supporting adoption and best practices across teams.
  • Facilitate change management and adoption strategies for new workflow systems.

Process Consultant / Process Improvement Specialist

01.2012 - 01.2019
  • Managed cross-functional projects focused on process and insight development.
  • Delivered analytics and reporting to support data-driven decision-making.
  • Mentored associates in SharePoint functionality and process improvement methodologies.
  • Taught SharePoint Site Owner Administration courses for IT Learning Services.

Analyst

01.2010 - 01.2012
  • Developed templates and tools for structured analysis, reporting, and impact assessments.
  • Led training initiatives and authored documentation for Insight and SharePoint projects.
  • Provided mentorship in analytical techniques and SharePoint usage.

Administrative Assistant

01.2006 - 01.2009

IT Security Request Processor

01.2005

Administrative Assistant / Office Manager

EMW Women's Surgical Center
01.2002 - 01.2004

Office Manager

Enormous Art (USA) Inc.
01.2000 - 01.2001

Office Manager

English Watercolors Gallery
01.1997 - 01.2000

Administrative Assistant / WWW Design Consultant

NuMedia Ink
01.1995 - 01.1997

Education

Master of Business Administration -

Western Governors University
Salt Lake City, UT
01.2023

Bachelor of Science - Organizational Leadership & Learning

University of Louisville
Louisville, KY
12-2019

Skills

  • Change Management
  • Data Analysis & Insight Development
  • Process Improvement & Workflow Design
  • Project & Program Management (PMP)
  • Training Development & Facilitation
  • SharePoint Administration & Mentorship
  • Lean Six Sigma (Green & Lean Belt Certified)
  • Stakeholder Engagement

Accomplishments

  • Defined a critical communication processes, created documentation, and facilitated escalated time line agreements to turn around critical communications in 24-48 hours.
  • Improved process and cycle times by introducing Aprimo software for Risk Management workflows and sunsetting Unica software.
  • Implemented the Aprimo Training program, teaching over 1,000 employees in over 200 sessions and taught SharePoint Administration as an Adjunct both in person and virtually for 10 years.
  • Created a comprehensive learning plan for an entire department, in addition to creating multiple computer based training, microlearning, and training videos for new users.

Certification

  • PMP – Project Management Professional | current and in good standing
  • Lean Six Sigma Lean Belt | 2018
  • Lean Six Sigma Green Belt | 2017
  • Humana Technologist Degree | 2016
  • Lean Six Sigma Yellow Belt | 2015
  • SharePoint Site Owner Certification | 2014

Timeline

Senior Process Improvement Professional

Humana Inc.
01.2019 - Current

Process Consultant / Process Improvement Specialist

01.2012 - 01.2019

Analyst

01.2010 - 01.2012

Administrative Assistant

01.2006 - 01.2009

IT Security Request Processor

01.2005

Administrative Assistant / Office Manager

EMW Women's Surgical Center
01.2002 - 01.2004

Office Manager

Enormous Art (USA) Inc.
01.2000 - 01.2001

Office Manager

English Watercolors Gallery
01.1997 - 01.2000

Administrative Assistant / WWW Design Consultant

NuMedia Ink
01.1995 - 01.1997

Master of Business Administration -

Western Governors University

Bachelor of Science - Organizational Leadership & Learning

University of Louisville