Cherie Wells
Slidell,LA
Summary
Self-motivated and results-oriented Quality Assurance Analyst with extensive experience in software quality assurance, data analysis, and account management. Proven ability to enhance company performance through improved quality standards, data-driven decision-making, and process optimization. Adept at troubleshooting, project management, and cross-functional collaboration to drive efficiency and stakeholder satisfaction.
Overview
19
19
years of professional experience
Work History
Account Analyst (Temporary Role)
Sewerage & Water Board of New Orleans
10.2024 - 02.2025
- Reviewed and analyzed customer accounts to identify inconsistencies and errors
- Investigated and corrected billing discrepancies, ensuring data accuracy
- Documented and reported trends in account errors to supervisory staff
- Assisted in training new team members and improving account management workflows
- Tracked key performance indicators and provided ad-hoc analysis as required
Software Quality Analyst
Netchex
10.2019 - 02.2024
- Designed quality regulations and evaluations to monitor data flow and system integrity
- Conducted root cause analysis to identify and address performance gaps
- Reviewed application defects, prioritizing and escalating critical issues to streamline resolution
- Optimized QA processes, reducing IT workload by 30%
- Collaborated with product owners and development teams to enhance software quality
- Generated weekly performance reports using Salesforce and Azure DevOps
- Monitored system file feeds, ensuring prompt communication of failures and resolutions
Customer Service Representative
Netchex
01.2019 - 09.2019
- Provided daily support and training to clients via phone, email, and web meetings
- Troubleshot software-related issues, including payroll, timekeeping, and HRIS functionalities
- Collaborated with internal teams to resolve client inquiries efficiently
- Maintained detailed client records using CRM software
Configuration Analyst
Peoples Health
11.2016 - 03.2018
- Configured and maintained provider payment structures within AMISYS
- Conducted analysis to ensure accurate claims processing and adjudication
- Researched and resolved processing issues, applying SQL for data validation
- Provided cross-training to team members on system configurations and best practices
Solution Analyst
Healthx
04.2006 - 10.2016
- Led new client implementations, ensuring seamless integration into the Healthx platform
- Maintained documentation of system configurations and best practices
- Assisted clients with data extraction and system uploads
- Managed support triage and issue resolution while enhancing internal knowledge-sharing
Education
Certificate - Business Analytics Science
LSU Online & Continuing Education
MBA -
University of Phoenix
Bachelor of Science - Social Studies Education
Louisiana State University
Skills
- Quality Assurance & Testing
- Data Analysis & Visualization
- SQL & Database Management
- Azure DevOps & Salesforce
- Business Process Optimization
- Stakeholder Communication
- Project Management & Scrum Methodology
- Tableau
- Microsoft Office 365
- KPIs & Performance Monitoring
- HTML
- AMISYS
- Problem-Solving & Critical Thinking
Timeline
Account Analyst (Temporary Role)
Sewerage & Water Board of New Orleans
10.2024 - 02.2025
Software Quality Analyst
Netchex
10.2019 - 02.2024
Customer Service Representative
Netchex
01.2019 - 09.2019
Configuration Analyst
Peoples Health
11.2016 - 03.2018
Solution Analyst
Healthx
04.2006 - 10.2016
Certificate - Business Analytics Science
LSU Online & Continuing Education
MBA -
University of Phoenix
Bachelor of Science - Social Studies Education
Louisiana State University
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