Cheriea McDuffie
Dallas,TX
Summary
Professional customer service expert with strong communication and problem-solving skills. Proven ability to handle customer inquiries and resolve issues efficiently while maintaining high standards. Strong focus on team collaboration and adaptability to changing needs. Known for reliability, empathy, and results-driven approach in high-pressure environments.
Overview
16
16
years of professional experience
Work History
Internal Revenue Agent
IRS
07.2023 - Current
- Assisted taxpayers with understanding complex tax laws, providing clear explanations and guidance.
- Reduced errors in filed returns through meticulous review and verification of taxpayer information against IRS records.
- Kept case data and contact information up to date to expedite proceedings.
- Provide taxpayers with quality customer service, ensuring their safety and well-being.
- Secure the interest of the federal government and tax-paying public
- Use analytical and investigative skills to enforce the tax laws
- Enlighten taxpayers about their tax responsibilities.
Sanitation Worker
Frito-Lay
10.2021 - 05.2023
- Mixed, used, and properly stored hazardous chemical cleaners to reduce the risk of injury or illness.
- Prepared cleaning solutions and equipment according to health and safety standards.
- Ensured public safety by removing hazardous materials and reporting potentially dangerous situations to supervisors.
- Enhanced cleanliness by thoroughly sweeping, mopping, and sanitizing various surfaces in public spaces.
- Maintained a sanitary environment with daily inspections and timely maintenance of assigned areas.
- Worked with team members from multiple departments to maintain strict cleanliness standards.
Inventory Control Specialist
World Pac
11.2020 - 03.2021
- Managed inventory through detailed cycle counts and reconciliations, aligning database records with actual physical stock to ensure accuracy
- Executed customer order processing with a focus on precise product localization, packaging, and documentation to meet customer specifications
- Upheld inventory quality by conducting regular inspections of tools and equipment, reporting discrepancies to maintain operational standards
Receptionist
B's Custom Cars
08.2016 - 10.2020
- Managed inbound communications, accurately relaying messages and promptly transferring calls to relevant departments
- Improved document handling procedures, maintaining filing systems, and typing correspondence to support office organization and efficiency
- Provided a welcoming environment for visitors, positively influencing client and guest impressions
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
Front Desk Agent
Font Desk, Holiday Inn IHG
11.2013 - 08.2015
- Managed guest inquiries and communications effectively, ensuring a seamless experience by providing accurate information and prompt assistance
- Supported front office operations by distributing mail and ensuring guests received necessary forms and notices, contributing to organized and efficient administrative processes
- Collected room deposits, fees, and payments.
- Took reservations over the phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Receptionist
DFW Queen of Cars
06.2010 - 08.2013
- Efficiently handled a multi-line phone system, providing prompt responses and ensuring accurate message conveyance to support internal and external communication.
- Organized and sustained the front office area, managing records and correspondence, and courteously greeted visitors, enhancing the overall professional ambiance
- Answered phone promptly and directed incoming calls to the correct offices.
- Kept the reception area clean and neat to give visitors a positive first impression.
- Responded to inquiries from callers seeking information.
(PCA) Personal Care Assistant
Rehabilitation Services
10.2009 - 05.2011
- Provided personalized care for patients, ensuring the safe administration of medications, reliable transportation, and meticulous management of health records
- Enhanced patient satisfaction through the development of strong relationships and the delivery of high-quality customer service
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Administered medications as prescribed, preventing adverse reactions or complications.
Education
High School -
Desoto High School
DeSoto, TXSkills
- Food Production
- Inventory Control
- Customer Service
- Time Management
- Knowledge of Cleaning Products and Techniques
- Physical Stamina
- Reliability
- Communication Skills
- Adaptability
- Attention to detail
- Customer service
- Multitasking
- Detailed documentation
- Problem-solving
- Time management
Timeline
Internal Revenue Agent
IRS
07.2023 - Current
Sanitation Worker
Frito-Lay
10.2021 - 05.2023
Inventory Control Specialist
World Pac
11.2020 - 03.2021
Receptionist
B's Custom Cars
08.2016 - 10.2020
Front Desk Agent
Font Desk, Holiday Inn IHG
11.2013 - 08.2015
Receptionist
DFW Queen of Cars
06.2010 - 08.2013
(PCA) Personal Care Assistant
Rehabilitation Services
10.2009 - 05.2011
High School -
Desoto High School
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