Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Cherie L. Williams

Cherie L. Williams

Baton Rouge,La

Summary

Cherie is a hardworking and passionate job seeker with strong organizational skills eager to secure entry-level account and sales position. She is a detail-oriented team player, strong negotiator and values the importance of high customer satisfaction. She possesses ability to handle multiple projects simultaneously with a high degree of accuracy. She enjoys building and maintaining strong relationships with coworkers and business partners. Cherie is a daily strategic planner that takes pride in being very understanding and having excellent communication skills. She is a contributor to driving overall sales and success for a company's goals and objectives. She is also a responsible and dependable person successful at managing priorities with a positive attitude.

Overview

17
17
years of professional experience

Work History

Certification Supervisor

Enterprise Holdings
07.2022 - 10.2023
  • Process management
  • Accounting review of Financials by Week and Month
  • Vendor management to audit quality each day
  • Communication liaison between dealerships and outside departments
  • Monitor and supervise daily and monthly production
  • Production planning to understand production flows
  • Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
  • Worked well in team setting, providing support and guidance.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked effectively in fast-paced environments.
  • Identified issues, analyzed information and provided solutions to problems.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Organized and detail-oriented with strong work ethic.

Branch Manager

Enterprise Holdings
03.2013 - 07.2022
  • Development of strategic operational plans for overall success of branch operation
  • Managed overall branch operations and supervised management team to provide high level of customer service and sales culture
  • Account management of multiple accounts including LSU and State of Louisiana for 7-9 years
  • Processes weekly and monthly profit and expense reports pertaining to branch to reach sales goals
  • Encouragement of strong sales culture within branch to promote business within branch
  • Training assistant managers and management trainees on branch operations, sales, customer service and fleet management
  • Top Enterprise Service Quality Index (ESQI) scores in Southern Louisiana 2017, 2020, 2022
  • Engagement of employees’ career development leading to 10 management promotions between 2017-2022
  • Maintained friendly and professional customer interactions.
  • Assessed employee performance and developed improvement plans.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.

Sales Lead, Cashier

ALDO Groupe
02.2012 - 03.2013
  • Assessed customer needs, management of sales culture and inventory
  • Increased sales and customer satisfaction through personalized servicing 30% up-sales per day.
  • Up-sold and cross-sold products effectively, driving sales and increasing revenue.
  • Provided professional and courteous customer service using point of sales system
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Used POS system to process sales, returns, online orders, and gift card activations.

Sales Consultant

Express Groupe
03.2010 - 07.2012
  • Resolved customers’ inquiries by guiding them to relevant merchandise
  • Provided sales and customer service assistance to walk-in traffic 50-100 per day
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Responded to telephone and in-person requests for information.
  • Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.

Administrative Student Worker

Natchitoches Parish Sheriff’s Office
05.2006 - 02.2010
  • Responded to queries in person, via telephone or email
  • Developed and implemented office procedures
  • Provided administrative support to various departments to ensure efficient daily office procedure
  • Worked in team environment to maintain high levels of productivity.
  • Took and followed detailed directions from others.

Education

Bachelor of Science - Psychology

Northwestern State University
Natchitoches, Louisiana
08.2008

Master of Arts - Mental Health Counseling

Southern University And A & M College
Baton Rouge, LA
01.2015

Skills

  • Microsoft Office
  • Account Management including Client Needs Assessment
  • Training Employees in Sales/Service
  • Customer Service
  • Data Analysis
  • Strategic Planning
  • Relationship Building
  • Team Oversight
  • Staff Hiring
  • Product Development
  • Budget Control
  • Department Management
  • Personnel Recruitment
  • Office Administration

Accomplishments

    2018, 2019 Branch Manager of #1 Branch in Southern Louisiana

    2021 Fleur De Lis Award Winner-Top 5 Branch in Louisiana

    12 Assistant Manager Promotions

    8 Branch Manager Promotions

    Top Customer Service Branch Manager including 90+ rankings on a service quality index

    As Southern Louisiana's Car Sales Fleet Supervisor, both dealerships ranked #2 and #3 in the country October 2023

Timeline

Certification Supervisor

Enterprise Holdings
07.2022 - 10.2023

Branch Manager

Enterprise Holdings
03.2013 - 07.2022

Sales Lead, Cashier

ALDO Groupe
02.2012 - 03.2013

Sales Consultant

Express Groupe
03.2010 - 07.2012

Administrative Student Worker

Natchitoches Parish Sheriff’s Office
05.2006 - 02.2010

Bachelor of Science - Psychology

Northwestern State University

Master of Arts - Mental Health Counseling

Southern University And A & M College

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Cherie L. Williams