Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Cherie Rust

Cherie Rust

Saugus,MA

Summary

I am a dedicated Customer Service Representative backed with 30 plus years of experience in various fields.

Skilled in building customer relationships and understanding customer needs. Strong communication and problem solving skills for providing superior customer service.

Looking to pursue a highly rewarding career, seeking a role in a challenging and fast paced work environment. Committed to making meaningful contributions by leveraging my experiences to contribute to company's growth. Brings positive attitude and commitment to continuous learning and growth.

Overview

29
29
years of professional experience

Work History

Courier First Over Night Supervisor

FedEx
08.2016 - 08.2018
  • Managed efficient route planning to optimize delivery schedules.
  • Ensured timely and accurate delivery of packages to designated locations.
  • Maintained vehicle for optimal performance and compliance with safety standards.
  • Assisted in training new couriers on best practices and company policies.
  • Improved delivery efficiency by mapping optimal routes and prioritizing tasks based on urgency.
  • Maintained high level of service for emergency deliveries, ensuring critical packages reached their destinations on time.
  • Supervised a 6 to 7 person overnight staff, delegating routes to achieve on time deliveries and meet deadlines.

Salesperson

Rainbow Balloons Inc., Usa
08.2018 - Current
  • Manages returns, exchanges and refunds in conjunction with resolving customer issues.
  • Developed relationships with clients for increased loyalty and repeat business.
  • Maintains current knowledge of evolving changes in marketplace.
  • Provided exceptional customer service, resulting in numerous positive reviews and referrals.
  • Enhanced product knowledge by attending training sessions and staying current with industry trends.
  • Serves customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Barista Trainer

Starbucks, Barista
03.2013 - 08.2018
  • Trained new baristas in beverage preparation and customer service excellence.
  • Conducted regular skill assessments to ensure consistent quality of service.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Controlled line and crowd with quick, efficient service.
  • Mentored team members on operational procedures and best practices.

Waitress Bartender

La Vita Mia
11.2013 - 01.2021
  • Delivered exceptional customer service in fast-paced dining environment.
  • Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction.
  • Trained new staff on menu knowledge and service standards, enhancing team performance.
  • Collaborated with kitchen staff to streamline food preparation and presentation processes.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Mix and serve cocktails, ensuring consistency and quality in every drink.
  • Assist with room setup, break down, stocking service stations (coffee, snacks), and managing event flow.

Reservation Agent

Delta Airlines
06.1997 - 04.2011
  • Managed reservation systems to optimize booking processes and enhance customer experiences.
  • Coordinated guest inquiries and provided timely information on availability and pricing.
  • Processed cancellations and modifications efficiently, ensuring compliance with company policies.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
  • Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.

Education

SOME COLLEGE - Business Management

North Shore Community College
Danvers, MA
01.1990

Skills

  • Office Management
  • Resolving Issues and Returns
  • Customer service
  • Purchasing
  • Waitressing

Interests

Furniture Art and Restoration

Athletic Activities

Creative Arts

Cooking

Gardening

Antiquing

Timeline

Salesperson

Rainbow Balloons Inc., Usa
08.2018 - Current

Courier First Over Night Supervisor

FedEx
08.2016 - 08.2018

Waitress Bartender

La Vita Mia
11.2013 - 01.2021

Barista Trainer

Starbucks, Barista
03.2013 - 08.2018

Reservation Agent

Delta Airlines
06.1997 - 04.2011

SOME COLLEGE - Business Management

North Shore Community College