Furniture Art and Restoration
Cherie Rust
Saugus,MA
Summary
I am a dedicated Customer Service Representative backed with 30 plus years of experience in various fields.
Skilled in building customer relationships and understanding customer needs. Strong communication and problem solving skills for providing superior customer service.
Looking to pursue a highly rewarding career, seeking a role in a challenging and fast paced work environment. Committed to making meaningful contributions by leveraging my experiences to contribute to company's growth. Brings positive attitude and commitment to continuous learning and growth.
Overview
29
29
years of professional experience
Work History
Courier First Over Night Supervisor
FedEx
08.2016 - 08.2018
- Managed efficient route planning to optimize delivery schedules.
- Ensured timely and accurate delivery of packages to designated locations.
- Maintained vehicle for optimal performance and compliance with safety standards.
- Assisted in training new couriers on best practices and company policies.
- Improved delivery efficiency by mapping optimal routes and prioritizing tasks based on urgency.
- Maintained high level of service for emergency deliveries, ensuring critical packages reached their destinations on time.
- Supervised a 6 to 7 person overnight staff, delegating routes to achieve on time deliveries and meet deadlines.
Salesperson
Rainbow Balloons Inc., Usa
08.2018 - Current
- Manages returns, exchanges and refunds in conjunction with resolving customer issues.
- Developed relationships with clients for increased loyalty and repeat business.
- Maintains current knowledge of evolving changes in marketplace.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Enhanced product knowledge by attending training sessions and staying current with industry trends.
- Serves customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Barista Trainer
Starbucks, Barista
03.2013 - 08.2018
- Trained new baristas in beverage preparation and customer service excellence.
- Conducted regular skill assessments to ensure consistent quality of service.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Controlled line and crowd with quick, efficient service.
- Mentored team members on operational procedures and best practices.
Waitress Bartender
La Vita Mia
11.2013 - 01.2021
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction.
- Trained new staff on menu knowledge and service standards, enhancing team performance.
- Collaborated with kitchen staff to streamline food preparation and presentation processes.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Mix and serve cocktails, ensuring consistency and quality in every drink.
- Assist with room setup, break down, stocking service stations (coffee, snacks), and managing event flow.
Reservation Agent
Delta Airlines
06.1997 - 04.2011
- Managed reservation systems to optimize booking processes and enhance customer experiences.
- Coordinated guest inquiries and provided timely information on availability and pricing.
- Processed cancellations and modifications efficiently, ensuring compliance with company policies.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
Education
SOME COLLEGE - Business Management
North Shore Community College
Danvers, MA01.1990
Skills
- Office Management
- Resolving Issues and Returns
- Customer service
- Purchasing
- Waitressing
Interests
Athletic Activities
Creative Arts
Cooking
Gardening
Antiquing
Timeline
Salesperson
Rainbow Balloons Inc., Usa
08.2018 - Current
Courier First Over Night Supervisor
FedEx
08.2016 - 08.2018
Waitress Bartender
La Vita Mia
11.2013 - 01.2021
Barista Trainer
Starbucks, Barista
03.2013 - 08.2018
Reservation Agent
Delta Airlines
06.1997 - 04.2011
SOME COLLEGE - Business Management
North Shore Community College