Cheriese Cardenas
Oxnard,CA
Summary
Experienced support specialist with an upbeat nature, effective at managing information, problem solving and handling dynamic and demanding needs with speed and efficiency. Self-directed and knowledgeable with excellent relationship building and critical thinking skills. Bringing several years of experience in Operations and trend analysis.
Overview
19
19
years of professional experience
Work History
Store Support Specialist
Harbor Freight Tools
Calabasas
05.2020 - Current
- Act as liaison between the field and Corporate Office
- Responsible for daily support for 1500+ stores
- Discover and escalate trends/issues to appropriate partners and help works towards quick resolution
- Collaborate with key partners on process improvements
- Build reporting and present ticketing data to Executives weekly
- Communicate known issues via proper channels
- Subject Matter Expert in Policies and Procedures.
Operations Manager
The Walking Company
Westlake Village
02.2012 - 03.2020
- Direct and support 180+ retail locations to run efficiently
- Maintain and Implement Policy and Procedure Manual
- Coordinate and Manage Interdepartmental Projects
- Analyze sales and expenditures in order to achieve maximum profitability
- Develop, manage, and maintain all store reporting
- POS Support and Training
- Organize corporate, field, and vendor conferences nationwide
- Develop and oversee field incentives
- Work closely with Executives on high level initiatives.
General Manager
The Walking Company
Thousand Oaks
10.2008 - 01.2012
- Manage Daily Operations
- Meets store sales goals and Key Performance Indicators (KPI)
- Maintains adequate sales floor coverage
- Monitors adherence to all corporate customer service policies
- Takes corrective action on negative sales trends
- Actively seeks opportunities to market the store
- Responsible for the recruitment and hiring of all store personnel
- Ensures compliance of employees with established inventory control procedures
- Visual Merchandising.
General Manager
Shoe Pavilion
Oxnard
09.2007 - 11.2008
- Manage Daily Operations
- Inventory Control
- Cash Handling
- Visual Merchandising
- Supervise 5-10 employees and train workers when needed.
Assistant Manager
Skechers
Thousand Oaks
02.2007 - 09.2007
Assistant Manager
Big Dogs
Camarillo
09.2005 - 02.2007
Education
Bachelor’s Degree in Psychology -
California State University – Channel Islands
Camarillo, CA12-2015
General Education -
Pacifica High School
Skills
- Management experience
- Microsoft Office
- Communication
- Organization
- Project Management
- Operations
- POS Systems
- Database Management
- Systems and Software programs
- Maximizing Profitability
- Team Leadership
- Development
- Goal-Oriented
- Performance Analysis
- Policy Enforcement
- Trend Analysis
- Data Collection
- Activity Planning
- Troubleshooting and diagnostics
References available upon request
True
Linkedinprofile
https://www.linkedin.com/in/cheriese-juhasz-985a53107
Languages
Spanish
Professional
Timeline
Store Support Specialist
Harbor Freight Tools
05.2020 - Current
Operations Manager
The Walking Company
02.2012 - 03.2020
General Manager
The Walking Company
10.2008 - 01.2012
General Manager
Shoe Pavilion
09.2007 - 11.2008
Assistant Manager
Skechers
02.2007 - 09.2007
Assistant Manager
Big Dogs
09.2005 - 02.2007
Bachelor’s Degree in Psychology -
California State University – Channel Islands
General Education -
Pacifica High School
Similar Profiles
Christopher SchnierChristopher Schnier
Sales Supervisor at Harbor Freight Tools USASales Supervisor at Harbor Freight Tools USA
Tyreck SkipperTyreck Skipper
Logistics Manager at Harbor Freight ToolsLogistics Manager at Harbor Freight Tools
Ivanna NaterIvanna Nater
Sales Supervisor at Harbor Freight Tools USASales Supervisor at Harbor Freight Tools USA
Brandon HicksBrandon Hicks
Logistics Manager at Harbor Freight ToolsLogistics Manager at Harbor Freight Tools
Vanessa ZavalaVanessa Zavala
Provider Services Representative at Optum / Seaview IPAProvider Services Representative at Optum / Seaview IPA