Cherif Seye
Houston
Overview
10
10
years of professional experience
Work History
Operations Manager
Expeditors International
01.2023 - 03.2025
- Facilitated smooth collaboration between departments through clear communication channels.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Operations Manager
Trader Joes Warehouse
02.2019 - 02.2022
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
Lead Sales Associate
Champs Sporting Goods
01.2015 - 01.2019
- Handled cash register operations and customer transactions to process payments.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Processed and stocked merchandise in accordance with store standards.
- Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
- Performed inventory control procedures to manage stock.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
- Assisted customers in making informed purchasing decisions by providing expert advice on product features and benefits.
- Delivered excellent customer service for repeat business and referrals.
- Developed and maintained knowledge of current sales and promotions.
Education
Business Certificate - Business
University of California, Los Angeles
Los Angeles, CA12.2024
Bachelor of Arts - Business
Southeastern Louisiana University
Hammond, LA12.2022
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Decision-making
- Operations monitoring
- Planning and implementation
- Staff training
- Management
- Project management
- Operations oversight
- Staff development
- Goal setting
- Health and safety compliance
- Communication
- Sales
Timeline
Operations Manager
Expeditors International
01.2023 - 03.2025
Operations Manager
Trader Joes Warehouse
02.2019 - 02.2022
Lead Sales Associate
Champs Sporting Goods
01.2015 - 01.2019
Business Certificate - Business
University of California, Los Angeles
Bachelor of Arts - Business
Southeastern Louisiana University