Cherifa Traore
Beaverton,Oregon
Summary
Dedicated customer service with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
9
9
years of professional experience
Work History
Customer Success Representative
Freedom Mortgage Corporation
Beaverton, Oregon
09.2021 - Current
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Investigated and resolved customer inquiries and complaints quickly.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Trained new personnel regarding company operations, policies and services.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Receptionist
Element By Westin
Beaverton, OR
07.2021 - 03.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Managed multiple tasks and met time-sensitive deadlines.
- Scheduled and confirmed appointments and meetings for senior management team.
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
- Coordinated travel accommodations, agenda, and transportation for staff and out-of-town visitors.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
Driver
Uber
Denver, Colorado
08.2018 - 02.2020
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Worked directly with customers to assess damage and incompleteness of orders.
- Generated consistent referrals and repeat business by providing friendly and fast service.
Customer Service Cashier
Caribou Coffee
Denver International Airport, Colorado
03.2017 - 12.2018
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Maintained reports of transactions and greeted customers when entering and leaving establishment.
- Learned barista positions and provided backup at key times.
Administrative Coordinator
Auto Plus INC
Centennial, CO
09.2016 - 01.2018
- Prepared detailed documents and reports in adherence to administrative processes.
- Monitored and directed incoming mail and prepared outgoing mail.
- Collaborated in timely processing of billing and accounts receivables.
- Worked closely with others to accomplish timely invoicing and accounts receivables.
- Coordinated flights, ground transportation and hotel accommodations.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Coached new employees on administrative procedures, company policies and performance standards.
- Performed research to collect and record industry data.
- Coordinated travel arrangements by booking airfare, hotel and ground transportation.
- Created PowerPoint presentations for business development purposes.
Assistant Manager/Marketing Intern
Bally's
Tallahassee, FL
12.2015 - 07.2016
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Planned team-building exercises to increase employee performance and job satisfaction.
- Increased sales revenues by promoting complementary products and educating customers about store promotions.
- Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.
- Responded to email and social media messages according to prescribed policies.
- Handled social media accounts for company, increasing overall following from 30 to 60 weekly.
- Supported marketing executives with innovative ideas, consistently taking initiative to increase productivity and knowledge.
Administrative Assistant/Leader
Agence Deli International
Burkina Faso
03.2013 - 11.2015
- Earned trust of others through open, honest communication and reliable follow-through.
- Arranged development and delivery of updated training for staff.
- Maintained confidentiality of company information.
- Managed a variety of timelines and multiple projects.
- Coordinated and supervised staff and continuously evaluated performance.
- Organized and coordinated conferences and monthly meetings.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Filed paperwork and organized computer-based information.
- Researched, proposed, and implemented vendor agreements to decrease costs and improve services.
- Took notes and dictation at meetings.
- Volunteered to help with special projects of varying degrees of complexity.
- Helped with planning and hosting of marketing events.
- Responded to email and social media messages according to prescribed policies.
Education
Foundation of Leadership And Management
Front Range Community College
Westminster, CO08.2022
Associate of Arts - Business-Marketing
Front Range Community College
Westminster, CO05.2022
Business Specialization
Front Range Community College
Westminster, CO05.2021
Skills
- Billing Procedures
- Efficient and Detail-Oriented
- Call Documentation
- Customer Retention Strategies
- Issue and Complaint Resolution
- Calm and Professional Under Pressure
- Computer Proficiency
- Skilled in Microsoft Office
- Patient and Empathetic
- Project Management
Additional Information
Computer Skills
- Microsoft Office
- Light Speed
- Sagent
- Sales Force
- EDMS
Languages
French
Native or Bilingual
English
Full Professional
Timeline
Customer Success Representative
Freedom Mortgage Corporation
09.2021 - Current
Receptionist
Element By Westin
07.2021 - 03.2022
Driver
Uber
08.2018 - 02.2020
Customer Service Cashier
Caribou Coffee
03.2017 - 12.2018
Administrative Coordinator
Auto Plus INC
09.2016 - 01.2018
Assistant Manager/Marketing Intern
Bally's
12.2015 - 07.2016
Administrative Assistant/Leader
Agence Deli International
03.2013 - 11.2015
Foundation of Leadership And Management
Front Range Community College
Associate of Arts - Business-Marketing
Front Range Community College
Business Specialization
Front Range Community College
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