Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cherika Deshong

Rocky Hill,CT

Summary

Knowledgeable Business Office Associate with solid background in managing office operations and streamlining administrative processes. Successfully supported business functions through effective communication and problem-solving. Demonstrated expertise in coordinating schedules and maintaining accurate records.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Business Office Associate

CarMax Auto Superstore
09.2024 - Current
  • Title Reassignments
  • Auction Title Reassignments
  • Appraisals For Vehicle Purchase
  • Purchasing Vehicles
  • Honoring Appointments for Customer Express Vehicle Pick Up
  • Honoring Appointments for Customer Express Drop Off for Purchased Vehicles
  • Taking Car Payments
  • Coordinating Auction Sales
  • Taking Auction Payments
  • Distribute titles to other dealerships and businesses
  • Obtaining Vehicle Payoff Information
  • Responding to Customer Related Issues
  • Signing Car Sales Documents
  • Updating other Departments on Sales, Service Request or Vehicle Drop Off
  • Ensuring Accuracy on All DMV required Documents for Vehicle Registration
  • Sending Out Titles to Auctions Dealerships & Title Management Companies
  • Mentoring New Hires
  • Taking Alternate Location Auction Payments
  • Running Dealertrack Title Inquiries
  • Scanning In Sold Vehicle Bundles into Dealer Track for DMV Access
  • Signing Loaner Vehicle Contracts
  • Contacting Car Insurance Companies on Customer Behalf
  • Reaching Out to Other CarMax Locations to Verify Customer Information or Title Information
  • Obtaining Duplicate Titles
  • Directing Calls
  • Responding to Company Emails with sense of Urgency

MOS Diesel Mechanic / Construction Equipment Repairer

United States Army National Guard
01.2024 - Current
  • Selected as Student First Sergeant of the Company during Advanced Individual Training (AIT)
  • Awarded Leadership for Class Leader and Platoon PG
  • Completed the Future Solider Prep Course
  • Completed Basic Combat Training Skills
  • Weapon Safety
  • Weapon Qualification
  • Land Navigation
  • Care Under Fire (Responding to Injured Solider during field operation)
  • Tactical Survival Skill Training
  • Stress Management Strategies
  • Troubleshoot & Diagnose Vehicle Problems
  • Knowledge on Working on Hydraulic Lines
  • Diagnosing Diesel Engines
  • Working on the Cooling System
  • Basic Electricity Knowledge
  • Airbrakes & Emergency Brake Knowledge

Para Educator

River Street School
01.2023 - 08.2023
  • Working with Children with Autism and Behavioral Disorders
  • Helping them Build Their Independence in Daily Routines
  • Assisting a variety of Teachers with Daily Activities
  • Providing Behavioral and Academic Support for Staff and Students
  • Collecting Data for Behavioral and Medical Reports
  • Safety Care Certified for Behavioral Management
  • Assisting students in Daily Living Tasks
  • Promoting Functional Communication in Non-Verbal students
  • Following Behavioral, Therapeutic and Speech plans with fidelity
  • Providing a safe and sanitized environment

Associate

Amazon Sort Center
11.2022 - 04.2023
  • Sorting Packages
  • Organizing Carts
  • Staging Carts

CJRI Unit Secretary

St. Francis Hospital
10.2022 - 01.2023
  • Answer & Direct All Incoming & Out Going Calls
  • Maintaining Records of All in Coming & Out Going Patients
  • Fill in Work Orders for Clinical & Facility Engineering Request
  • Assigning Phones to Nurses & Nursing Aids
  • Updating Floorboards & Medicine Rooms
  • Overhead paging

Caregiver

Self-employed
11.2015 - 12.2021
  • Provided a structured environment for preschool children and taught them basic skills such as dressing and toileting
  • Observed and monitored play activities
  • Maintained a calendar of appointments and created detailed itineraries.

Front desk receptionist

Sandals Grande Resort
08.2011 - 02.2014
  • Answered, screened, and forwarded incoming phone calls
  • Provide basic and accurate information in person and via phone/email
  • Collected and coordinated the flow of internal and external information
  • Performed various administrative duties such as operating phone systems, faxing, copying, printing, scanning, and mailing
  • Assisted with Guest Check Ins and Check Outs

Butler receptionist

Sandals La Toc Resort
08.2011 - 02.2014
  • Made and received calls specific to butler requests
  • Composed, typed, and distributed daily reports and routine correspondences.
  • Liaison for customer affairs and butler assignments
  • Performed clerical receptionist duties such as filing, photocopying, transcribing, and faxing

Education

Associate of Arts - Tourism And Travel Management

Sir Arthur Lewis Community College
07-2013

Skills

  • Customer satisfaction
  • Invoice processing
  • Cash reconciliation
  • Document preparation
  • Problem Solving
  • Multitasking
  • Auction Reassignment
  • Notary Public
  • Government Security Clearance
  • Military
  • Hospitality
  • Data Entry
  • Data Analysis
  • Mentor

Certification


  • Certified Diesel Mechanic, US Army - 2023-2030

Timeline

Business Office Associate

CarMax Auto Superstore
09.2024 - Current

MOS Diesel Mechanic / Construction Equipment Repairer

United States Army National Guard
01.2024 - Current

Para Educator

River Street School
01.2023 - 08.2023

Associate

Amazon Sort Center
11.2022 - 04.2023

CJRI Unit Secretary

St. Francis Hospital
10.2022 - 01.2023

Caregiver

Self-employed
11.2015 - 12.2021

Front desk receptionist

Sandals Grande Resort
08.2011 - 02.2014

Butler receptionist

Sandals La Toc Resort
08.2011 - 02.2014

Associate of Arts - Tourism And Travel Management

Sir Arthur Lewis Community College

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Cherika Deshong