Cherika Rioland
Ruskin,FL
Summary
Dynamic daycare owner/operator with a proven track record at Safe and Sound Learning Center LLC, excelling in curriculum planning and parent communication. Enhanced client satisfaction through effective relationship-building as an Insurance Agent at Liberty Mutual, while ensuring compliance and optimizing service delivery. Committed to fostering a safe, engaging environment for children.
Overview
17
17
years of professional experience
Work History
Daycare Owner/Operator
Safe and Sound Learning Center LLC
11.2019 - Current
- Organized fun-filled events and activities for children that promoted learning in an engaging manner.
- Enhanced parent satisfaction by maintaining open communication channels and addressing concerns promptly.
- Managed financial aspects of the daycare business, including budgeting, expense tracking, and revenue generation.
- Ensured a safe and nurturing environment for children through regular maintenance, staff training, and adherence to safety protocols.
- Optimized facility space usage by designing creative layouts that maximized play areas while ensuring safety standards were met or exceeded.
Insurance Agent
LIBERTY MUTUAL INSURANCE COMPANY
05.2008 - 06.2018
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Cross-sold insurance products to existing clients to reach sales targets.
Education
Early Childhood Education
Tallahassee Community College
Tallahassee, FL04-2022
Skills
- Curriculum planning
- Child development expertise
- Licensing knowledge
- Data entry
- Call center customer service
- HIPAA compliance
- Customer service
Timeline
Daycare Owner/Operator
Safe and Sound Learning Center LLC
11.2019 - Current
Insurance Agent
LIBERTY MUTUAL INSURANCE COMPANY
05.2008 - 06.2018
Early Childhood Education
Tallahassee Community College
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