Cherilyn Amina
Kapolei,HI
Summary
Detail-oriented Quality Assurance Trainer with proven strengths in test case design and functional testing. Adept at developing training materials and fostering collaboration to enhance quality standards.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Quality Assurance Trainer
Firstsource Health Plans and Health Care
Honolulu, HI
12.2022 - Current
- Conduct daily internal audits
- Process incoming invoices
- Collaborated with team leads to refine quality standards and procedures
- Reply to emails timely
Quality Assurance Coordinator
Hawaii Medical Services Association
Honolulu, HI
01.2020 - 12.2022
- Coordinating daily, weekly monthly and one time jobs ensuring their deadlines are met
- Training of temporary staff and processing of their weekly timesheets
- Providing random quality assurance check on completed jobs
- Update stats daily
Quality Assurance Trainer
Hawaii Medical Services Association
Honolulu, HI
04.2012 - 01.2020
- Create and upkeep Procedures
- Train staff on equipment such as Pitney Bowes Connect Plus, UPS Worldship Tracking, Microsoft office and etc
- Place order with external print vendor
- Coordinate and schedule meetings
Team Lead
Hawaii Medical Services Association
Honolulu, HI
08.2008 - 04.2012
- Coaching team members and resolving conflicts
- Reporting updates to customer via email
- Assign task to staff to ensure deadlines are met
Clerk III
Hawaii Medical Services Association
Honolulu, HI
08.2003 - 10.2008
- Processed member inquiries and resolved issues efficiently
- Resolve customer inquiries
- Train new temporary staff during open enrollment for manual collation on company procedures
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Coordinated and scheduled meetings and appointments.
Clerk II
Hawaii Medical Services Association
Honomu, HI
04.2003 - 10.2003
- Processed incoming and outgoing correspondence to ensure timely communication
- Managed filing systems to enhance document retrieval efficiency
- Coordinated inventory management, ensuring accuracy of stock levels
- Assisted in scheduling appointments, optimizing time for team members
- Processed weekly payroll for staff, ensuring timely and accurate salary distribution
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team
Parking Facility Manager
Ampco Parking
Honolulu, HI
08.2001 - 04.2003
- Managed facility maintenance operations, ensuring compliance with safety regulations and standards
- Interview, hire and train qualified employees
- Prepare monthly reports and oversaw budgets for facility
Office Assistance
Ampco Parking
Honolulu, HI
01.2000 - 08.2001
- Ensuring the cleanliness of the facility
- Collect, process and deposit monthly payments
- Data enter payment into data base
- Identify and resolve errors in customer Service Representative's account
Customer Service Representative
Ampco Parking
Honolulu, HI
05.1998 - 01.2000
- Assisting customers with procedure/direction
- Train new team members on company policies and customer service protocols.
- Resolved customer complaints with empathy
- Identify and resolved discrepancy and errors in customer accounts.
Education
High School Diploma -
Hilo High School
Hilo, HI06-1995
Certification
Recipient of four Service Excellence Team Awards at HMSA
Recipient of two Circle of Caring Certificates at HMSA
Timeline
Quality Assurance Trainer
Firstsource Health Plans and Health Care
12.2022 - Current
Quality Assurance Coordinator
Hawaii Medical Services Association
01.2020 - 12.2022
Quality Assurance Trainer
Hawaii Medical Services Association
04.2012 - 01.2020
Team Lead
Hawaii Medical Services Association
08.2008 - 04.2012
Clerk III
Hawaii Medical Services Association
08.2003 - 10.2008
Clerk II
Hawaii Medical Services Association
04.2003 - 10.2003
Parking Facility Manager
Ampco Parking
08.2001 - 04.2003
Office Assistance
Ampco Parking
01.2000 - 08.2001
Customer Service Representative
Ampco Parking
05.1998 - 01.2000
High School Diploma -
Hilo High School