Years of professional work experience
Open To Work
Cherilyn Kawana
Between jobs
San Diego,CA
Summary
Offering proactive approach to customer service and talent for effective communication, ensuring clients feel welcomed and valued. Brings understanding of property management principles and administrative support, capable of quickly learning industry-specific software and procedures. Ready to use and develop organizational and interpersonal skills in a Cashier/Customer Service/Sales Representative role.
Overview
4
4
Work History
Leasing Agent Assistant
Majestic Apartments El Cajon
09.1999 - 12.1999
- Assisted in managing property listings and tenant inquiries to improve customer satisfaction.
- Conducted property tours, highlighting amenities and features to prospective tenants.
- Supported lease documentation preparation, ensuring accuracy and compliance with regulations.
- Coordinated maintenance requests between tenants and service teams for timely resolution.
- Responded promptly to tenant questions, enhancing communication and relationship-building efforts.
- Collaborated with maintenance staff to ensure timely completion of tenant requests and work orders.
- Managed rental payments, ensuring accurate records for financial reporting purposes.
- Developed strong relationships with tenants through proactive communication and excellent customer service skills.
- Aided in maintaining low vacancy rates by promptly processing applications and following up with prospects.
- Conducted property tours for prospective tenants, showcasing features and benefits of each unit.
- Prepared lease agreements and ensured accuracy of all documentation prior to tenant signing.
- Supported property manager with administrative tasks such as filing, data entry, and scheduling appointments.
- Greeted clients, showed apartments, and prepared leases.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Responded to requests and scheduled appointments for property showings.
Sales Associate Floater
Inter-Pacific Retail Group (McInerny Department Store)
03.1996 - 09.1997
- Assisted customers in product selection, enhancing overall shopping experience.
- Managed inventory levels, ensuring accurate stock replenishment and organization.
- Processed transactions efficiently, maintaining high levels of accuracy in cash handling.
- Collaborated with team members to create visually appealing merchandise displays within each section of the department store.
- Resolved customer inquiries and complaints professionally, fostering positive relationships.
- Maintained cleanliness and orderliness of sales floor, contributing to a welcoming environment.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Managed efficient cash register operations.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
- Performed cash, card, and check transactions to complete customer purchases.
Education
Bachelor of Science - Business Information Systems (computers)
University of Phoenix
San Diego, CA06-2001
High School Diploma -
Aiea High School
Aiea, Hawaii06-1987
Skills
- Goal oriented
- Teamwork orientation
- Client relationship building
- Property management
- Customer service
- Lease renewals
- Lease agreements
- Property inspections
- Telephone and email etiquette
- Creative problem solving
- Lease administration
- Phone and email etiquette
- Property tours and inspections
- Flexible schedule
- Application processing
- Community engagement
- Lease oversight
- Basic mathematics
- Record keeping
- Background check process
- File management
- Property tours
- Administrative support
- Interpersonal relations
- Background checks
- Application verification
- Maintenance requests
- Resident assistance
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Critical thinking
- Customer service-focused
- Tenant relations
Accomplishments
From 2019, 2020 and 2021 I was heavily involved with my daughter's high school marching band and concert band (Grossmont High School; Royal Blue Regiment), and a part of the GIMA (Grossmont Instrumental Music Association) Program as Secretary for 3 consecutive years while she was attending high school. My duties were taking minutes notes during monthly meetings, assisting the Band Director and GIMA staff, as well as various band parents and other local San Diego Unified School District schools working alongside us for annual field tournaments, quarterly fundraising events every year with Chipotle Mexican Restaurant and Panda Express Chinese restaurant in the La Mesa/Grossmont district, all outside public community annual events such as the Chula Vista Christmas Parade, La Jolla Christmas Parade, Fourth of July public events, and the Mother Goose Parade in El Cajon, as well as participating with Grossmont Center's annual Gift Wrapping event at the local mall during Christmas time. We also held our very own annual Silent Auction every Easter for Auction Baskets that band parents, families, relatives and friends could participate and auction for. I developed highly effective communication skills, teamwork with both parents and band students, working in tandem with other varying local high schools within various districts in San Diego, etc. I also developed organizational and multi-tasking skills and being able to problem solve issues both positive and negative with everyone diplomatically. Highly enjoyed my time as a GIMA Program Staff as well as being a part of my daughter's marching band as a highly involved Band parent with my family.
Certification
none
Languages
English
Elementary
Japanese
Limited Working
Interests
My personal hobbies/interests lies within the K-Pop (Korean Pop) music industry My favorite male K-Pop groups: BTS, ENHYPEN, ATEEZ and Stray Kids As for my favorite female groups I'm into they are: Twice, KATSEYE, XG, Aespa, (G)-IDLE and LISA from Blackpink
I am also heavily into Korean foods and street foodie and snacks, and Korean skincare and makeup beauty products I'm also a part of BTS and ENHYPEN's Official (annual paying) Fan Club on the Weverse app I also attend various K-Pop concerts on my spare time whenever I'm able to
On weekends, I also love talking to three of my closest online female friends on a weekly, daily and monthly basis One of them resides in Hamburg (Buffalo), NY The other lives in Surrey, BC Canada And my third female friend lives in the UK (United Kingdom)
Timeline
Leasing Agent Assistant
Majestic Apartments El Cajon
09.1999 - 12.1999
Sales Associate Floater
Inter-Pacific Retail Group (McInerny Department Store)
03.1996 - 09.1997
Bachelor of Science - Business Information Systems (computers)
University of Phoenix
High School Diploma -
Aiea High School
Work Preference
Work Type
Part TimeLocation Preference
On-SiteRemoteImportant To Me
Work from home optionWork-life balanceFlexible work hours4-day work week401k matchSoftware
Microsoft Office; Microsoft OneDrive; Apple IOS Macbook Pro and iPad; Android; various apps; iCloud; Google and Bing; varying social media