Cherilyn Steinmann

• Maintained computer and physical filing systems.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
• Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
• Managed office operations while scheduling appointments for department managers.
• Coached new hires on company processes while managing employees to achieve maximum production.
• Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.

• Entering patient information into RDP • Billing , coding • Working with insurance companies on a daily basis• Answering a multiple lined phone • Discharging patients with aftercare instructions • Setting up a follow-up appointment if required• Calling patients for a confirmation of appointments• Making sure the intake amounts match for daily banking

• Communicated with insurance providers to resolve denied claims and resubmitted.
• Collected payments and applied to patient accounts.
• Filed and updated patient information and medical records.
• Posted payments and collections on regular basis.
• Prepared billing statements for patients and verified correct diagnostic coding.
• Reviewed patient records, identified medical codes and created invoices for billing purposes.
• Delivered timely and accurate charge submissions.
• Reviewed patient diagnosis codes to verify accuracy and completeness.
• Adhered to established standards to safeguard patients' health information.
• Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
• Trained new employees on multiple medical billing programs and data entry software.
• Prepared accounts with past due balances and transferred those cases to collection agency.
• Liaised between patients, insurance companies and billing office.
• Orchestrated medical coding, payment posting, accounts receivables and collections.
• Translated and interpreted medical billing codes with strong accuracy to enable swift payment from insurance agencies.
• Posted surgical charges for practice providers.

• Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
• Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
• Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
• Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
• Answered customers' questions, recommended items and recorded order information.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Worked with POS system to place orders, manage bills and handle complimentary items.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Used slow periods to restock supplies, ice, trays and delivery bags.
• Noted special patron requests and followed up with kitchen to confirm delivery.

• Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
• Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
• Asked customers for feedback, solved problems, provided additional items throughout meal.
• Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
• Answered customers' questions, recommended items and recorded order information.

• Posted charges, payments and write-ups for procedures.
• Prevented financial delinquencies by working closely with managers to resolve billing issues before becoming unmanageable.
• Complied with all HIPAA Privacy and Security Regulations to protect patients' medical records and information.
• Reviewed patient diagnosis codes to verify accuracy and completeness.
• Verified proper ICD-9 coding on claims.
• Transferred balances to correct payers.
• Filed and updated patient information and medical records.
• Set up and maintained new electronic billing system.

• Posted surgical charges for seven doctors in orthopedics clinic.
• Submitted electronic and paper claims to insurance companies including Medicare and Medicaid to collect medical payments.
• Completed client requests and advised supervisors of special needs.
• Researched and followed up on denied insurance claims.
• Liaised between patients, insurance companies and billing office.
• Posted payments and collections on regular basis.
• Filed and updated patient information and medical records.
• Collected payments and applied to patient accounts.

• Drafted professional memos, letters and marketing copy to support business objectives and growth.
• Directed incoming calls to internal personnel and departments, routing to best-qualified department.
• Operated multi-line telephone system to independently handle over 50-75 calls each day.
• Supported various administrative duties by proofreading, transcribing and invoicing.
• Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
• Sorted, received and distributed mail correspondence between departments and personnel.
• Provided clerical support to 7-12 company employees by copying, faxing and filing documents.
• Answered incoming calls daily to resolve any and all issues and schedule appointments.
• Assisted in administrative duties for office team, including making phone calls, copies and schedules.
• Received and routed business correspondence to correct departments and staff members.