Cherina Dominguez
Los Angeles,CA
Summary
Experienced boutique assistant with strong retail and customer service background. Proven track record in utilizing efficient inventory management and personalized client support. Known for team collaboration and adaptability, ensuring smooth operations and achieving sales goals. Dependable and versatile, with focus on delivering results and exceeding customer expectations.
Overview
7
7
years of professional experience
Work History
Boutique Assistant
Van Cleef & Arpels
05.2024 - Current
- Oversee the registration of products for repair and maintenance services
- Conduct weekly calls with the Regional Manager of Customer Service for the West to guarantee that all repairs are being tracked and addressed promptly
- Facilitate after sales concerns with Management and Sales Team members
- Maintain a KPI of less than 15% gratis among all after sales invoices
- Gather updates from service centers and manufacturers while supporting sales associates in client interactions
- Undertake administrative duties including records management, transfer requests, and shipments
- Maintain detailed inventory records, tracking merchandise movements and stock levels daily
- Stock POS stations and desks accurately and maintain a strong partnership with Management and Boutique Administrators to ensure merchandise is kept in proper condition routinely
- Collaborate with team members to achieve a seamless flow of operations during high-traffic periods
Associate
In-N-Out Burger
06.2019 - 05.2024
- Greeted customers and handled payments via a POS system fulfilling over 2,000 orders per shift
- Operated drive thru services including taking orders, handling payment, and delivering food in a prompt and friendly manner
- Collaborated with 10-12 associates during shifts to sustain smooth operations and high standards of customer service during high-volume rushes
- Addressed any customer complaints promptly and professionally, escalating to management when requested
Social Media Manager
Famecast Media
09.2023 - 02.2024
- Created social media profiles and managed media coverage, leading to +50% engagement among various platforms including Facebook, Instagram, TikTok, and LinkedIn
- Monitored online presence of company's brand and engaged with users, strengthening customer relationships
- Developed online marketing campaigns, effectively increasing followers by 2,400+ and driving brand awareness
- Conceptualized scripts, production, and editing for numerous brands to create user-generated content (UCC)
Production Intern
Media 43 Inc.
08.2023 - 01.2024
- Collaborated with other interns to produce social media content ranging from reels, infographics, and video highlights averaging one project a week
- Conducted client and brand outreach through research and effective communication with the team, brands, and clients
- Curated 20+ messages weekly to communicate with brands through Twitter, Instagram, and email
- Reported progress and managed tasks during weekly meetings with the production team
Education
Bachelor of Science - Psychobiology Major, Asian American Studies Minor
University of California, Los Angeles (UCLA)
Los Angeles, CA06.2023
Skills
- Technical experience in Microsoft Office and SAP
- Client relationship building
- POS system operation
- Upselling strategies
- Store maintenance
Timeline
Boutique Assistant
Van Cleef & Arpels
05.2024 - Current
Social Media Manager
Famecast Media
09.2023 - 02.2024
Production Intern
Media 43 Inc.
08.2023 - 01.2024
Associate
In-N-Out Burger
06.2019 - 05.2024
Bachelor of Science - Psychobiology Major, Asian American Studies Minor
University of California, Los Angeles (UCLA)