Accomplished Direct Support Professional with a proven track record at Saratoga Bridges, enhancing client wellness through compassionate caregiving and effective behavior redirection. Excelled in high-stress customer service roles at Price Chopper, boosting loyalty through adept conflict resolution. Skilled in first aid, safety, and client support, demonstrating a commitment to excellence and positive outcomes.
Hi, I’m
Cherisa Powell
East Greenbush,NY
Summary
Overview
5
years of professional experience
1
Certification
Work History
Saratoga Bridges
Direct Support Professional
07.2022 - Current
Job overview
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Price Chopper
Customer Service Representative
07.2021 - 12.2022
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Price Chopper
Supervisor
03.2019 - 12.2022
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
SUBWAY®Restaurants
Sandwich Artist
10.2020 - 01.2021
Job overview
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
Education
University At Albany 1400 Washington Ave, Albany, NY
from Biology
University Overview
Skills
- First aid and safety
- Behavior redirection
- Client Support
- Compassionate Caregiving
Certification
CPR and First Aide
Timeline
Direct Support Professional
Saratoga Bridges
07.2022 - Current
Customer Service Representative
Price Chopper
07.2021 - 12.2022
Sandwich Artist
SUBWAY®Restaurants
10.2020 - 01.2021
Supervisor
Price Chopper
03.2019 - 12.2022
University At Albany
from Biology
Similar Profiles
Stacy TaylorStacy Taylor
RN, ICU at Saratoga HospitalRN, ICU at Saratoga Hospital
Fredrick HillFredrick Hill
Vet Assistant at Saratoga Veterinary Hospital PCVet Assistant at Saratoga Veterinary Hospital PC
Drew HowardDrew Howard
Registered Nurse, Operating Room at Saratoga Surgery Center, Saratoga HospitalRegistered Nurse, Operating Room at Saratoga Surgery Center, Saratoga Hospital
Andrea LounelloAndrea Lounello
Administrative Assistant 2 at New York State Department of Taxation and FinanceAdministrative Assistant 2 at New York State Department of Taxation and Finance
KELLY A. BAKERKELLY A. BAKER
Insurance Service Center Team Lead at MAPFRE INSURANCEInsurance Service Center Team Lead at MAPFRE INSURANCE