Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cherise Andino

Jacksonville,FL

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Customer Solutions Specialist

Ally Bank
2025 - Current
  • Managed collections process for overdue accounts, ensuring timely resolution of outstanding balances.
  • Negotiated payment arrangements with customers, enhancing customer relationships and satisfaction.
  • Utilized CRM software to track account status and document communication efficiently.
  • Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
  • Processed payments and applied to customer balances.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Negotiated to collect balance in full.
  • Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.

Member Service Specialist II

Community First Credit Union
12.2023 - 06.2025
  • Receives and processes deposits, withdrawals, loan payments, cashier checks, credit card and loan advances, travelers checks, transfer requests and other file maintenance transactions according to policy and procedure.
  • Opens new products and services while following appropriate procedures to verify personal identification. Processes various types of consumer and business loan applications. Performs account maintenance, which includes but is not limited to: changes to members personal information such as address and telephone numbers, name changes due to marriage, divorce, , adding and removing joint members, check ordering and issuing temporary checks and assists with Internet Banking enrollment. Performs Teller Transactions as required.

Team Member Service 2

Jovia Financial Credit Union
08.2022 - 07.2023
  • Answered questions related to accounts including balances, payoffs, and online banking.
  • Recognized selling opportunities and effectively sold/cross-sold bank products and Answer inbound calls from state Medicaid members/ prospects in regards to enrollment
  • Claims, and benefits. Document customer requests and inquiries in call history database and ensure timely closure
  • Complete contract forms, prepare change of address records, or Issue service discontinuance orders
  • Keep records of customer interactions or transactions, recording details of inquiries
  • Complaints, or comments, as well as actions

Senior Customer Service Representative

Bank of America
11.2018 - 06.2022
  • Delivered prompt, and accurate and excellent customer service
  • Research and resolved customers issues on personal saving and credit card accounts
  • Troubleshoot online banking issues and escalate unresolved issues
  • Resolved escalated calls from other associates clarifying issues;

Medical Assistant

Rome Orthopedics and Sports Medicine
04.2018 - 10.2018
  • Room patients and recorded vital signs
  • Assess patients symptoms and chief complaint
  • Order approbate rays ,prepare injections
  • Obtain authorizations for referrals and surgeries

Senior Customer Service Specialist

Bank of America
07.2016 - 03.2018
  • Provide customer solutions by providing seamless delivery of service, and/or fulfillment requests by answering calls in a contact center environment.
  • Required knowledge of multiple products and ability to deepen or retain relationships through services provided.
  • Perform routine account-related transactions. Involves referring customers to the appropriate line of business for products not supported.
  • Required to solve problems and investigate/resolve a wide variety of issues and requests that include gathering additional information to fulfill requests
  • May handle escalated issues by successfully navigating the organization to resolve customer requests
  • Route, maintain and tracks outstanding servicing requests and provides thorough follow up.

Education

Associate's degree - Business

Mildred Elley College
New York, NY
01.2015

Skills

  • Customer service
  • Retail sales
  • Customer Care
  • Retail merchandising
  • Vital signs (10 years)
  • Laboratory Experience
  • Retail merchandising specialist
  • Triage RETAIL SALES (6 years)
  • Retail marketing
  • Exceptional communication skills
  • RECEPTIONIST (4 years)
  • Documentation review
  • Marketing
  • Medical Office Experience
  • Customer Support
  • Proficient in cash management
  • RETAIL (1 year)
  • Cash management
  • Customer support
  • CUSTOMER SERVICE (4 years)
  • Lending
  • Merchandising
  • Csr
  • EMR systems (9 years)
  • Call Center
  • CSR
  • Receptionist
  • Cash handling (9 years)
  • Retail
  • Venipuncture
  • RETAIL MARKETING (1 year)
  • Customer service-oriented

Certification

  • CCMA Certification
  • Salesforce Certification
  • RMA

Timeline

Member Service Specialist II

Community First Credit Union
12.2023 - 06.2025

Team Member Service 2

Jovia Financial Credit Union
08.2022 - 07.2023

Senior Customer Service Representative

Bank of America
11.2018 - 06.2022

Medical Assistant

Rome Orthopedics and Sports Medicine
04.2018 - 10.2018

Senior Customer Service Specialist

Bank of America
07.2016 - 03.2018

Associate's degree - Business

Mildred Elley College

Customer Solutions Specialist

Ally Bank
2025 - Current

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Cherise Andino