Summary
Overview
Work History
Education
Skills
Timeline
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Cherise Bickham

Fort Worth,TX

Summary

Dedicated servant leader that is passionate about collaboration & building capability in others to be performance driven through the lens of humanity.

Overview

18
18
years of professional experience

Work History

District Manager (Time Limited)

Starbucks
04.2022 - 05.2023
  • Built positive and productive relationships with field leadership and support partners.
  • Inspired culture of teamwork and collaboration among store leaders.
  • Built foundational operational behaviors in store leaders to lay groundwork for increased transactions and sales.
  • Led 10 locations to significantly improve training practices & completion.
  • Created stability in understaffed portfolio.
  • Led Shift Supervisor Leadership Sessions and supported store leaders in hosting Barista Craft Training to build skills in communication, coaching, craft and de-escalation for hourly partners.
  • Opened first company operated location in new market.
  • Maintained best in class out of 10 peers in hourly turnover.
  • Led portfolio to achieve results in customer connection and drive thru speed of service.

District Manager (Time Limited)

Starbucks
09.2013 - 05.2014
  • 4 months as district manager in temporary role leading portfolio of 21 licensed stores.
  • 4 months as district manager in temporary role leading 11 company operated stores.
  • Increased capability, coffee culture, & expertise by influencing licensees to add 29 employees to various training programs.
  • Launched new food program across district with 22% lift in food sales.
  • Led district to increase fresh coffee availability from 7 to 21 stores delivering standard daily.
  • Led area in customer satisfaction metrics, food growth, & ticket growth by leading through change management
  • Inspired partners to collaborate to hire and share talent within district, bridging staffing shortage and providing development opportunities for existing partners.
  • Collaborated with store managers to collectively assess talent to build portfolio bench.
  • Coordinated shift supervisors to network across stores to develop coaching skills and accelerate district goals.

Store Manager Trainer

Starbucks
05.2006 - Current
  • Awarded Area Manager of Quarter on 2 Occasions
  • Store Manager Trainer
  • Coffee Master
  • BRAVO Award for Community Involvement
  • Identified and implemented problem solving measures to increase speed of service, reduce customer balk, and increase transactions during peak hours across district.
  • Collaborated with Store Managers across district boundaries to create process that inspires partners to be their personal best through communication across 90 stores.
  • Guided store leaders through improved inventory management processes to achieve higher food sales while decreasing total inventory and waste.
  • Provided coaching and shoulder to shoulder support with peers to increase their ownership and capability within their approach to staffing and training.
  • Delivered results as contributor on cross functional teams
  • Dual managed in Q2 FY21, sourcing talent and building leadership capability among both teams.

Education

Bachelor of Science - Business Management

University of Phoenix
Tempe, AZ
05.2007

Skills

  • Change Leadership
  • Problem Solving
  • Business Analysis
  • Collaboration
  • Leadership Development
  • Succession Planning
  • Team Building
  • Customer Service

Timeline

District Manager (Time Limited)

Starbucks
04.2022 - 05.2023

District Manager (Time Limited)

Starbucks
09.2013 - 05.2014

Store Manager Trainer

Starbucks
05.2006 - Current

Bachelor of Science - Business Management

University of Phoenix

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Cherise Bickham