Cherise Bickham
Fort Worth,TX
Summary
Dedicated servant leader that is passionate about collaboration & building capability in others to be performance driven through the lens of humanity.
Overview
18
18
years of professional experience
Work History
District Manager (Time Limited)
Starbucks
Fort Worth, TX
04.2022 - 05.2023
- Built positive and productive relationships with field leadership and support partners.
- Inspired culture of teamwork and collaboration among store leaders.
- Built foundational operational behaviors in store leaders to lay groundwork for increased transactions and sales.
- Led 10 locations to significantly improve training practices & completion.
- Created stability in understaffed portfolio.
- Led Shift Supervisor Leadership Sessions and supported store leaders in hosting Barista Craft Training to build skills in communication, coaching, craft and de-escalation for hourly partners.
- Opened first company operated location in new market.
- Maintained best in class out of 10 peers in hourly turnover.
- Led portfolio to achieve results in customer connection and drive thru speed of service.
District Manager (Time Limited)
Starbucks
Fort Worth, United States
09.2013 - 05.2014
- 4 months as district manager in temporary role leading portfolio of 21 licensed stores.
- 4 months as district manager in temporary role leading 11 company operated stores.
- Increased capability, coffee culture, & expertise by influencing licensees to add 29 employees to various training programs.
- Launched new food program across district with 22% lift in food sales.
- Led district to increase fresh coffee availability from 7 to 21 stores delivering standard daily.
- Led area in customer satisfaction metrics, food growth, & ticket growth by leading through change management
- Inspired partners to collaborate to hire and share talent within district, bridging staffing shortage and providing development opportunities for existing partners.
- Collaborated with store managers to collectively assess talent to build portfolio bench.
- Coordinated shift supervisors to network across stores to develop coaching skills and accelerate district goals.
Store Manager Trainer
Starbucks
Southlake, TX
05.2006 - Current
- Awarded Area Manager of Quarter on 2 Occasions
- Store Manager Trainer
- Coffee Master
- BRAVO Award for Community Involvement
- Identified and implemented problem solving measures to increase speed of service, reduce customer balk, and increase transactions during peak hours across district.
- Collaborated with Store Managers across district boundaries to create process that inspires partners to be their personal best through communication across 90 stores.
- Guided store leaders through improved inventory management processes to achieve higher food sales while decreasing total inventory and waste.
- Provided coaching and shoulder to shoulder support with peers to increase their ownership and capability within their approach to staffing and training.
- Delivered results as contributor on cross functional teams
- Dual managed in Q2 FY21, sourcing talent and building leadership capability among both teams.
Education
Bachelor of Science - Business Management
University of Phoenix
Tempe, AZ05.2007
Skills
- Change Leadership
- Problem Solving
- Business Analysis
- Collaboration
- Leadership Development
- Succession Planning
- Team Building
- Customer Service
Timeline
District Manager (Time Limited)
Starbucks
04.2022 - 05.2023
District Manager (Time Limited)
Starbucks
09.2013 - 05.2014
Store Manager Trainer
Starbucks
05.2006 - Current
Bachelor of Science - Business Management
University of Phoenix