Cherise Chapman
Las Vegas,NV
Summary
Proven Customer Service Specialist, adept in data entry and problem resolution, enhanced customer satisfaction at Sprint by leveraging exceptional call center experience and a calm, professional demeanor. Skilled in fostering positive relationships and efficiently managing high call volumes, significantly exceeding team goals through effective client satisfaction strategies.
Overview
6
6
years of professional experience
Work History
Business Customer Care Rep
Sprint
07.2016 - 03.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Actively participated in weekly team meetings, discussing challenges faced as well as solutions implemented towards improving overall departmental performance.
- Responded proactively and positively to rapid change.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Customer Care Representative
Gap Inc
08.2014 - 02.2015
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Managed high call volume with exceptional professionalism and efficiency.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
Education
High School Diploma -
Cordova High School
Rancho Cordova, CA06.2004
Skills
Customer Service
Inbound Customer Service
Data Entry
Call center experience
First Call resolution
Problem Resolution
Calm and Professional Under Pressure
Order Processing
Billing Adjustments and Refunds
Timeline
Business Customer Care Rep
Sprint
07.2016 - 03.2020
Customer Care Representative
Gap Inc
08.2014 - 02.2015
High School Diploma -
Cordova High School
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