CHERISE S. CHRISTIAN
Brooklyn
Summary
Detail-oriented and highly organized Executive Assistant with over20 years of experience supporting C-suite executives and managing administrative functions. Proven ability to streamline operations, enhance productivity, and facilitate communication across teams. Skilled in calendar management, travel coordination, and project support, with a commitment to maintaining confidentiality and professionalism.
Overview
22
22
years of professional experience
Work History
Executive Asst/Youth Development
Brooklyn Saints Football Org
03.2009 - Current
- Supervise and mentor youth while creating and maintaining a safe environment.
- Coordinate community partnerships, group activities and meetings.
- Manage program budget and resources.
- Support youth in academic and career goals.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
Customer Service/Claims Mgr
Payless Furniture
04.2018 - 04.2023
- Provide high-level customer support to customers and company partners
- Collaborated with other departments to improve overall organizational effectiveness in addressing client needs.
- Enhanced customer satisfaction with timely and accurate claims resolutions.
- Handled claims consistent with client and corporate policies, procedures, best practices and regulations.
- Conducted thorough investigations of complex claims, gathering evidence to support decision-making processes.
- Negotiated settlements with claimants, achieving fair outcomes while controlling costs.
Inventory Control Coordinator
Planned Parenthood
03.2016 - 03.2018
- Maintained detailed records of all transactions, ensuring data accuracy for financial reporting purposes.
- Improved inventory accuracy by conducting regular audits and implementing efficient tracking systems.
- Collaborated with purchasing department to maintain optimal stock levels and minimize surplus inventory.
- Actively participated in continuous improvement initiatives by sharing insights from daily operations with management teams.
- Ensured compliance with company policies, industry regulations, and safety standards within the warehouse environment.
- Prepared and maintained comprehensive production reports to highlight production developments for management review.
Administrative Assistant
New York Congregational Nursing Center
12.2015 - 03.2016
- Maintained patient confidentiality at all times, ensuring compliance with HIPAA regulations and upholding ethical standards.
- Assisted with typing, data entry, and answering incoming calls as required.
- Utilized document imaging software to index, store and retrieve records.
- Resolved discrepancies in record data through thorough research and cross-referencing of related documents.
Administrative Assistant
America Works
01.2013 - 12.2015
- Supported a team of 20 professionals by managing schedules, and facilitating communication.
- Trained and mentored program participants.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Compliance Associate
New York Life Insurance Co
03.2003 - 12.2012
- Maintained up-to-date knowledge of regulatory changes, informing management of any potential impacts on company operations.
- Collaborated with cross-functional teams to ensure timely resolution of compliance issues and promote adherence to industry standards.
- Worked closely with other department members to ensure accurate and timely completion of compliance tasks, promoting teamwork within the organization.
- Responded to customer requests for products, services, and company information.
Education
Business Management -
Long Island University
Brooklyn, NY06.2011
Skills
- Calendar Management
- Travel Coordination
- Office Administration
- Communication Skills
- Event Planning
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Time Management
- Project Management
- Interpersonal skills
- Executive support
Timeline
Customer Service/Claims Mgr
Payless Furniture
04.2018 - 04.2023
Inventory Control Coordinator
Planned Parenthood
03.2016 - 03.2018
Administrative Assistant
New York Congregational Nursing Center
12.2015 - 03.2016
Administrative Assistant
America Works
01.2013 - 12.2015
Executive Asst/Youth Development
Brooklyn Saints Football Org
03.2009 - Current
Compliance Associate
New York Life Insurance Co
03.2003 - 12.2012
Business Management -
Long Island University
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