Summary
Overview
Work History
Education
Skills
Timeline
StoreManager
Cherise Holland

Cherise Holland

Foley,Alabama

Summary

Dynamic associate with exceptional customer service skills, honed throughout 10+ years of experience. Proven ability to build rapport and loyalty, leading to increased repeat business. Strong problem-solving abilities complemented by effective money handling. Adaptable and energetic self-starter, consistently creating inviting environments that enhance customer experiences.

Overview

4
4
years of professional experience

Work History

Sales Associate

Legends Legacy Spirits
03.2025 - Current
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to build rapport and loyalty.
  • Used in-store system to locate inventory and place special orders for customers.
  • Prioritized helping customers over completing other routine tasks in store.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Built relationships with customers to encourage repeat business.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Developed strong rapport with customers and created positive impression of business.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Automotive Detailer

Moyer Ford Sales Inc
10.2024 - 04.2025
  • Collected and disposed of trash in vehicle console spaces and under seats.
  • Completed vehicle inspections prior to service and after completion to assess damage.
  • Enhanced vehicle appearance through effective washing, waxing, and buffing techniques.
  • Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
  • Performed daily cleaning and maintenance of cars and trucks for auto dealership.
  • Documented and updated logs for sanitation tasks.
  • Checked quality of work by thoroughly inspecting interior and exterior for additional cleaning requirements.
  • Performed detailed vacuuming of interior and exterior of vehicles and equipment.
  • Used specialized cleaning products to remove stains from interior and exterior surfaces.
  • Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
  • Refilled gas tanks and documented fluid levels.
  • Focused on creating orderly, safe working conditions.
  • Maintained car detailing equipment and supplies in optimal condition for daily demands.

Cashier

Burger King
01.2024 - 10.2024
  • Welcomed customers and helped determine their needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Built relationships with customers to encourage repeat business.
  • Used POS system to enter orders, process payments and issue receipts.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Learned duties for various positions and provided backup at key times.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.

Housekeeping Cleaner

Rinse and Retreat Cleans
03.2022 - 05.2024
  • Operated electronic backpack vacuums and floor sweepers.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Verified cleanliness and organization of storage areas and carts.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Scrubbed floors with special cleaners and equipment to achieve deep clean.
  • Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Washed and put away kitchen dishes, utensils and glassware.
  • Collected trash and moved garbage cans from kitchen areas to pick-up stations.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
  • Handled requests for extra linens, toiletries and other supplies.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Changed bed linens and collected soiled linens for cleaning.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Dusted picture frames and wall hangings with cloth.
  • Adhered to professional house cleaning checklist.

Waitress

O'Charley's Restaurant & Bar
05.2022 - 10.2023
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Processed orders and sent to kitchen employees for preparation.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Checked guests' identification before serving alcoholic beverages.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Increased sales significantly by upselling higher-end products to customers.
  • Inspected dishes and utensils for cleanliness.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

Waitress

Slowrise Slice House
08.2021 - 05.2022
  • Used cash registers and credit card machines to cash out customers.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Processed orders and sent to kitchen employees for preparation.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Answered customers' questions, recommended items, and recorded order information.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Increased sales significantly by upselling higher-end products to customers.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Building Maintenance Worker

Pam Shepard
03.2021 - 04.2022
  • Installed new locks, door handles, and door closers.
  • Performed minor wall repair, installed drywall, and applied wallpaper.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
  • Supported safety with well-maintained grounds, parking lots and landscaping.
  • Inspected building systems to evaluate HVAC, electrical and plumbing maintenance needs.
  • Restored and repaired worn and damaged building components to support appearance, longevity and security.
  • Tested fire safety and emergency systems and inspected fire extinguishers and sprinkler systems.
  • Responded to emergency fire alarms, plumbing leaks and power outages to implement swift resolutions.
  • Repaired and replaced faulty wiring, light fixtures and other electrical components to reduce risks.
  • Performed preventive maintenance and repairs on various types of equipment.
  • Reported issues to property manager so effective resolutions could be put into place.
  • Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
  • Utilized variety of tools and test equipment to troubleshoot and diagnose equipment malfunctions.
  • Safely and effectively handled wide range of cleaning products and solutions.
  • Followed instructions from supervisor regarding daily job tasks and duties.
  • Completed preventive maintenance on machines to enhance production and maintain quality.
  • Positively engaged with customers and maintained professional appearance as company representative.
  • Installed and maintained plumbing and HVAC systems.
  • Optimized work readiness with effective gathering of parts and supplies in alignment with specifications.
  • Executed tasks within time and budget constraints.

Education

Dance

Truckee Meadows Community College
Reno, NV
2020

High School Diploma - General Education

Damonte Ranch High School
Reno, NV
01.2019

GED With College Credit - Certified Nursing Assistance

Sierra Nevada Job Corps
Reno, NV
01.2019

Skills

  • Exceptional customer service
  • Money handling
  • Written and oral communication skills
  • Multi-tasking strength
  • Guest relations
  • Adapt to diverse groups
  • Complex Problem-solving
  • Hospitality and accommodation
  • Energetic self-starter
  • Store opening and closing
  • Retail loss prevention
  • Task prioritization

Timeline

Sales Associate

Legends Legacy Spirits
03.2025 - Current

Automotive Detailer

Moyer Ford Sales Inc
10.2024 - 04.2025

Cashier

Burger King
01.2024 - 10.2024

Waitress

O'Charley's Restaurant & Bar
05.2022 - 10.2023

Housekeeping Cleaner

Rinse and Retreat Cleans
03.2022 - 05.2024

Waitress

Slowrise Slice House
08.2021 - 05.2022

Building Maintenance Worker

Pam Shepard
03.2021 - 04.2022

Dance

Truckee Meadows Community College

High School Diploma - General Education

Damonte Ranch High School

GED With College Credit - Certified Nursing Assistance

Sierra Nevada Job Corps

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Cherise Holland