CHERISE HOWARD
Loaner Vehicle Coordinator
WESTBURY,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Loaner Vehicle Coordinator
Rallye Lexus
12.2020 - Current
- Maintained accurate records of loaner vehicle assignments, mileage logs, condition reports, and service histories, utilizing meticulous attention to detail and organizational skills to ensure compliance with dealership policies and procedures.
- Provided exceptional customer service by effectively communicating loaner vehicle processes, addressing customer inquiries and concerns, and ensuring a seamless experience for all customers utilizing loaner vehicles.
- Proactively identified and solved complex problems that impacted management and business direction.
- Managed billing procedures for all loaner vehicle transactions, encompassing ticketing, accidents, and service-related transactions.
Passenger Service Manager
American Airlines
07.2015 - 12.2020
- Evaluated employee performance regularly, providing constructive feedback and growth opportunities as needed for continued development within the team.
- Conducted thorough investigations into passenger complaints or incidents, implementing corrective actions when required to prevent future occurrences of similar situations.
- Implemented operational improvements that led to reduced delays and improved on-time performance metrics for flights under supervision.
- Hired, trained, and motivated employees to provide exceptional passenger care and support.
- Spearheaded safety meetings and training sessions for a team of over 200 members, ensuring compliance with industry regulations and fostering a culture of safety within the organization.
- Proficiently handled data entry tasks for both current and new employee records, including badge assignments and payroll information, maintaining accuracy and confidentiality at all times.
Gate Agent
American Airlines
06.2014 - 07.2015
- Managed passenger boarding, ensuring accurate ticket verification and seat assignments.
- Checked in passengers efficiently, verifying identification and travel documents for accuracy and compliance with airline policies.
- Maintained clear communication between ground staff, flight crew, and other airport personnel to ensure smooth gate operations.
- Processed upgrades and standby requests, maximizing revenue opportunities for the airline while accommodating passenger needs.
- Contributed positively to team morale by maintaining an upbeat attitude even during periods of high stress or challenging situations.
- Collaborated proactively with security personnel to address potential safety concerns at the gate area promptly.
Education
High School Diploma -
LOWER EASTSIDE PREP
New York, NYSkills
Scheduling Coordination
Data analysis proficiency
Regulatory Compliance Awareness
Operations Management
Verbal and written communication
Schedule Preparation
Cross-Functional Teamwork
Hobbies
Traveling
Roller Skating
Reading
Timeline
Loaner Vehicle Coordinator
Rallye Lexus
12.2020 - Current
Passenger Service Manager
American Airlines
07.2015 - 12.2020
Gate Agent
American Airlines
06.2014 - 07.2015
High School Diploma -
LOWER EASTSIDE PREP