Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
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CHERISE HOWARD

Loaner Vehicle Coordinator
WESTBURY,NY

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience

Work History

Loaner Vehicle Coordinator

Rallye Lexus
12.2020 - Current


  • Maintained accurate records of loaner vehicle assignments, mileage logs, condition reports, and service histories, utilizing meticulous attention to detail and organizational skills to ensure compliance with dealership policies and procedures.
  • Provided exceptional customer service by effectively communicating loaner vehicle processes, addressing customer inquiries and concerns, and ensuring a seamless experience for all customers utilizing loaner vehicles.
  • Proactively identified and solved complex problems that impacted management and business direction.
  • Managed billing procedures for all loaner vehicle transactions, encompassing ticketing, accidents, and service-related transactions.

Passenger Service Manager

American Airlines
07.2015 - 12.2020
  • Evaluated employee performance regularly, providing constructive feedback and growth opportunities as needed for continued development within the team.
  • Conducted thorough investigations into passenger complaints or incidents, implementing corrective actions when required to prevent future occurrences of similar situations.
  • Implemented operational improvements that led to reduced delays and improved on-time performance metrics for flights under supervision.
  • Hired, trained, and motivated employees to provide exceptional passenger care and support.
  • Spearheaded safety meetings and training sessions for a team of over 200 members, ensuring compliance with industry regulations and fostering a culture of safety within the organization.
  • Proficiently handled data entry tasks for both current and new employee records, including badge assignments and payroll information, maintaining accuracy and confidentiality at all times.

Gate Agent

American Airlines
06.2014 - 07.2015
  • Managed passenger boarding, ensuring accurate ticket verification and seat assignments.
  • Checked in passengers efficiently, verifying identification and travel documents for accuracy and compliance with airline policies.
  • Maintained clear communication between ground staff, flight crew, and other airport personnel to ensure smooth gate operations.
  • Processed upgrades and standby requests, maximizing revenue opportunities for the airline while accommodating passenger needs.
  • Contributed positively to team morale by maintaining an upbeat attitude even during periods of high stress or challenging situations.
  • Collaborated proactively with security personnel to address potential safety concerns at the gate area promptly.

Education

High School Diploma -

LOWER EASTSIDE PREP
New York, NY

Skills

Scheduling Coordination

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Hobbies

Traveling

Roller Skating

Reading 


Timeline

Loaner Vehicle Coordinator

Rallye Lexus
12.2020 - Current

Passenger Service Manager

American Airlines
07.2015 - 12.2020

Gate Agent

American Airlines
06.2014 - 07.2015

High School Diploma -

LOWER EASTSIDE PREP

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CHERISE HOWARDLoaner Vehicle Coordinator