Summary
Overview
Work History
Education
Skills
Timeline
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Cherise Johnson

Bellbrook,OH

Summary

Motivated Fraud Specialist with more than ten years of expertise investigating suspicious activity and 24 years with Synchrony Financial. Knowledgeable resource committed to finding answers and working with clients and interdepartmental personnel. Promoting exemplary skills in project management, analytics and fraud pattern detection. Dedicated fraud professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

24
24
years of professional experience

Work History

Senior Fraud Support Specialist

Synchrony Financial
01.2016 - Current
  • Identify chargeback opportunities for Visa and private label credit card clients.
  • Adhere to the regulations set forth by our Visa and private label credit card clients with minimal defects
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Identified issues, analyzed information and provided solutions to problems.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Streamlined support procedures for quicker response times, resulting in higher client retention rates.
  • Collaborated with cross-functional teams to develop and implement effective support strategies.
  • Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
  • Spearheaded the implementation of new support tools that boosted productivity among team members.
  • Participated in Fraud Support Workout sessions and New Hire Meet and Greet


Senior Fraud Investigator

GE Capital
08.2013 - 01.2016
    • Reduced fraud losses by implementing advanced data analysis techniques and identifying fraudulent trends.
    • Improved fraud detection rates through meticulous case investigations and collaboration with cross-functional teams.
    • Exposed complex fraud schemes by conducting comprehensive financial analysis and in-depth interviews with suspects.
    • Analyzing transaction data and patterns to detect potential fraudulent activities.
    • Collaborating with cross-functional teams to develop and implement fraud prevention strategies and processes.
    • Preparing detailed reports and documentation on fraud cases for management and law enforcement agencies.

Fraud Investigations Specialist

GE Capital
08.2009 - 08.2013
  • Developed strong client relationships through consistent communication and attentive service.
  • Reduced costs by identifying inefficiencies in operations and implementing cost-saving measures.
  • Conducting thorough investigations on reported cases of fraud to identify perpetrators and recover losses.
  • Analyzing transaction data and patterns to detect potential fraudulent activities.
  • Collaborating with cross-functional teams to develop and implement fraud prevention strategies and processes.
  • Preparing detailed reports and documentation on fraud cases for management and law enforcement agencies.

Fraud Detection Specialist

GE Capital
04.2007 - 08.2009
  • Enhanced fraud detection rates by implementing advanced data analysis techniques and tools.
  • Reduced company losses by promptly identifying and investigating suspicious transactions.
  • Streamlined fraud detection process with continuous improvement of policies and procedures.
  • Collaborated with cross-functional teams to develop robust fraud prevention strategies, mitigating risks.
  • Utilizing analytical thinking skills to analyze customer data and transaction patterns for potential fraud.
  • Implementing measures to detect and prevent fraudulent activities, minimizing financial losses for the company.
  • Collaborating with cross-functional teams to develop and implement fraud prevention strategies.
  • Preparing detailed reports on fraud cases and investigations.

Sr. Fraud Applications/Client Service Representative

GE Capital
Kettering, OH
04.2005 - 04.2007
  • Enhanced credit application processing by streamlining workflows and reducing turnaround time.
  • Increased accuracy of credit decisions by diligently reviewing financial documents and verifying information.
  • Reduced risk exposure by identifying potential red flags during the credit application process.
  • Provided exceptional customer service throughout the entire application process, addressing inquiries promptly and professionally.
  • Reviewed high dollar credit line increases on new applications.
  • Special processing of possible fraudulent applications.
  • Coordinated deployments of new software, feature updates and fixes.
  • Terminal trouble shooting, assisted with merchant supply orders, promotional issues, payment processing, and merchant statements.
  • Served as a liaison between the merchant and relationship manager.

Applications Specialist- Credit Processing

GE Capital
Kettering, OH
03.2000 - 04.2005

Education

Pre-Nursing

Sinclair Community College
Dayton, OH

Pre-Nursing

The Ohio State University
Columbus, Ohio

Bachelor of Science - Business Management

Indiana Wesleyan University
Marion, IN
08.2021

Skills

  • Demonstrates flexibility, adaptability, and a commitment to quality work
  • Procedure review
  • Fraud detection
  • Excellent written, verbal, interpersonal and influencing skills
  • Attention to Detail
  • Data analysis
  • The ability to effectively work independently or collaboratively

Timeline

Senior Fraud Support Specialist

Synchrony Financial
01.2016 - Current

Senior Fraud Investigator

GE Capital
08.2013 - 01.2016

Fraud Investigations Specialist

GE Capital
08.2009 - 08.2013

Fraud Detection Specialist

GE Capital
04.2007 - 08.2009

Sr. Fraud Applications/Client Service Representative

GE Capital
04.2005 - 04.2007

Applications Specialist- Credit Processing

GE Capital
03.2000 - 04.2005

Pre-Nursing

Sinclair Community College

Pre-Nursing

The Ohio State University

Bachelor of Science - Business Management

Indiana Wesleyan University

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Cherise Johnson