Cherise Kucera

• Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
• Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
• Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
• Conducted training sessions to educate employees on best practices and procedures to increase profitability.
• Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
• Transformed underperforming teams into productive, profitable teams.
• Mentored junior staff members, providing guidance on best practices and professional development opportunities.
• Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
• Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
• Achieved high employee retention rates by creating an inclusive work environment where staff felt valued and supported.
• Resolved problems with high-profile customers to maintain relationships and increase return customer base.
• Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
• Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
• Managed accounts to retain existing relationships and grow share of business.
• Built relationships with customers and community to establish long-term business growth.

Responsible for field operations for multiple clients products in the marketplace, specifically in the Green Team of the Walmart Division. Ensuring high visibility and availability of consumer goods. Accomplished multiple tasks within established timeframes.

• Adapted quickly to changing business conditions by adjusting staffing levels or altering operational priorities as needed to maintain productivity levels.
• Increased customer satisfaction by providing excellent service and addressing concerns promptly.
• Transferred, created and received stock orders to guarantee product stability.
• Monitored store financials closely, identifying areas for cost reduction without sacrificing quality or service levels.
• Handled customer complaints and issues politely and professionally.
• Led a team of employees to achieve store sales targets and goals consistently.
• Monitored staff performance, customer service and sales goals to meet and exceed targets.
• Maintained guest-friendly environment to drive sales, repeat business and service.
• Trained new employees on store operations, customer service skills, and product knowledge.
• Organized successful promotional events to drive foot traffic and increase sales volume during peak periods.
• Conducted regular performance evaluations for staff members, offering feedback and guidance for improvement.
• Completed routine store inventories.
• Oversaw daily cash handling procedures, ensuring accuracy in transactions and proper record-keeping practices were followed by all team members.
• Developed employee schedules that balanced individual needs with store coverage requirements, resulting in reduced overtime costs.
• Interviewed, trained and coached several-member team to achieve company and store goals.
• Resolved customer complaints professionally, turning negative experiences into positive outcomes.
• Assisted customers with merchandise by answering product-related questions to guide customers through buying process.
• Opened and closed store by counting cash, closing and opening registers and delegating daily staff assignments.
• Ensured compliance with company policies and procedures, maintaining a safe work environment for all team members.
• Analyzed customer levels and planned resources according to needs.
• Utilized strong entrepreneurial skills in building sales and network within my community.
• Increased sales progressively the first seven months culminating in a 3% increase in comp sales and only sales productive store in the South Florida Division of 14 stores.

• Trained and supervised merchandising team members in best practices, improving overall performance.
• Implemented innovative visual displays that captured attention and boosted sales significantly.
• Evaluated merchandise assortment regularly to ensure alignment with consumer preferences and demands.
• Increased sales by developing and implementing successful merchandising strategies.
• Managed inventory levels effectively to minimize stock shortages and overstocks.
• Managed seasonal transitions smoothly, minimizing disruptions while maintaining adequate stock levels.
• Optimized store displays and appearance via strategic merchandising.
• Interacted with customers to obtain feedback and drive satisfaction.
• Analyzed industry trends to develop relevant offerings.
• Monitored inventory levels and avoided shortages with timely replenishment of stock.
• Managed team of 3 to 11 in various departments of Seasonal, Bath, Lighting and Flooring.
• Strong ability to lead with results.
• Responsible for analyzing/forecasting plans and budgets.
• Added responsibilities of inventory and expense control.
• Selected to lead liquidation team in charge of selling off fixtures (ranking in top 20%).
• Co-Captain of Team Depot.
• Basic Instructor certification.

• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Developed and implemented strategies to increase sales and profitability.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
• Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
• Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• General managed staff up to 17 in retail sales with an annual sales approximately $2 million.
• Successful results in promoting business thru in-store and community events.
• Mentored two associates to management positions.
• Recognized for accomplishments in sales for several years.
• Participated in relocation of sister store.