Cherise Lau
San Francisco
Summary
Skilled in providing outstanding service in high-volume dining settings, now transitioning into a new field. Developed strong communication and problem-solving skills in dynamic environment. Aiming to leverage these abilities to contribute effectively in a new role.
Overview
5
5
years of professional experience
Work History
Food and Beverage Server
Novela
06.2023 - 08.2023
- Provided exceptional customer service to ensure a positive dining experience for all guests in an upscale setting
- Accurately took and processed food and beverage orders, ensuring timely delivery to tables
- Effectively communicated customer requests and dietary restrictions to kitchen staff
- Proactively addressed customer concerns and resolved any issues promptly to maintain a positive dining experience
Bartender/Server
Best Kept Secret
06.2023 - 08.2023
- Prepared drinks and brought out food in a timely manner
- Ensured customer satisfaction
- Juggled multiple drink orders in fast paced environment
Intern
Chek Tan & Co
06.2020 - 09.2020
- Developed skills in bookkeeping and data entry
- Studied basic tax laws
- Learned how to turn letters and documents into tax forms using intuit accounting software
Hostess
Simmer
12.2018 - 03.2020
- Oversaw seating arrangements for over 100 guests, working with a team of 4 servers and assigning tables based on capability
- Welcomed customers in, offering drinks and snacks as a buffer for 1-2 hour long waits
- Served tables carrying upwards of 10 plates of food per run
- Noted suggestions to management when noticing particular items not sell
Barista
Starbucks
06.2018 - 10.2018
- Gained understanding of customer service and prepared complicated drink orders
- Also gained important skills in working with a team in a collaborative setting and being time efficient
- Maintained a clean and organized work station, adhering to all sanitation and safety guidelines
- Managed bar in a team of 3, ensuring ingredients were stocked for team members to use
- Memorized regular customers' drink orders, increasing customer satisfaction and sales
Education
Bachelor of Arts - Business Marketing
California State University
Fullerton, CA05.2025
Skills
- Experienced with Intuit Accounting Solutions
- Customer Service Expertise
- Effective Team Collaboration
- Analytical Problem Solving
- Team Leadership Experience
- Adaptability in Dynamic Environments
- Guest relations
- Safe food handling
Timeline
Food and Beverage Server
Novela
06.2023 - 08.2023
Bartender/Server
Best Kept Secret
06.2023 - 08.2023
Intern
Chek Tan & Co
06.2020 - 09.2020
Hostess
Simmer
12.2018 - 03.2020
Barista
Starbucks
06.2018 - 10.2018
Bachelor of Arts - Business Marketing
California State University
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