Cherise Perry
Montgomery,AL
Summary
An accomplished and diligent IT Support Professional, possessing a Top-Secret Clearance and a strong academic background, including an Associates in Applied Science, a Bachelor of Science in Computer Information Systems and pursuing a Masters in Accountancy. I am a self-motivated individual with a demonstrated ability to excel in team-oriented environments, provide comprehensive technical assistance, and maintain a commitment to exceptional customer service.
Overview
12
12
years of professional experience
1
1
Certification
Work History
IT Cybersecurity Specialist
Defense Information Systems Agency, DISA
01.2025 - Current
- Provide Tier I & II remote support through Microsoft Teams.
- Troubleshoot Microsoft Software Center issues along with hardware failures and identifies network problems when related to personal desktop computers.
- Provide technical support by performing installation, repair, and preventative maintenance of personal computers and related software/hardware.
- Create ITSM Remedy incident tickets to track customer issues and inquiries.
- Maintain 30-40 incoming calls and emails queues through Cisco CIC Call Manager.
- Simulates or recreates user problems to resolve operating difficulties.
- Install and support business and clinical applications.
- Document processes and procedures to perform daily tasks successfully.
- Monitor ITSM Remedy for incoming requests and resolve or escalate accordingly.
- Provide front-line support to end-users for client/server-based, mainframe, or mini-applications.
IT Specialist
Department of Air Force
08.2023 - 01.2025
- Installed and configured hardware and software systems to ensure optimal performance.
- Provided technical support for users, resolving issues efficiently and enhancing user satisfaction.
- Conducted system backups and recovery operations to safeguard data integrity.
- Assisted in the implementation of cybersecurity measures to protect sensitive information.
- Create, modify, and deletes 20-30 user accounts daily and assigns access permissions.
Computer Operation Technician
ABC Control Board
03.2023 - 07.2023
- Conducted routine maintenance and repairs on control board equipment to ensure operational efficiency.
- Diagnosed technical issues using diagnostic tools, minimizing downtime and improving system reliability.
- Assisted in the installation of 50 plus new control systems, following safety protocols and specifications.
- Collaborated with engineering teams to implement process improvements for enhanced performance.
Designated Quality Representative
GKN Aerospace
05.2014 - 02.2023
- Conducted quality inspections on over 100 aerospace components to ensure compliance with industry standards.
- Collaborated with engineering teams to identify and resolve quality issues in manufacturing processes.
- Developed and implemented corrective action plans for non-conforming products, enhancing product reliability.
- Trained staff on quality control procedures, promoting adherence to best practices across operations.
Education
Bachelor of Science - Computer Information Systems
Alabama State University
Montgomery, AL12-2025
Associate of Applied Science - Business Administration
H. Councill Trenholm Technical College
Montgomery, AL05-2016
Skills
- Cybersecurity measures
- Incident management
- Technical support
- Systems installation
- User account management
- Data backup and recovery
- ITSM Remedy usage
- Quality control procedures
- Corrective action planning
- User account provisioning
- Remote support services
- Desktop troubleshooting
- Hardware troubleshooting
- Active Directory
Certification
- CompTIA Security +
- AWS Cloud Practitioner
- Microsoft Excel
- Microsoft Access
Timeline
IT Cybersecurity Specialist
Defense Information Systems Agency, DISA
01.2025 - Current
IT Specialist
Department of Air Force
08.2023 - 01.2025
Computer Operation Technician
ABC Control Board
03.2023 - 07.2023
Designated Quality Representative
GKN Aerospace
05.2014 - 02.2023
Bachelor of Science - Computer Information Systems
Alabama State University
Associate of Applied Science - Business Administration
H. Councill Trenholm Technical College