CHERISE R. CHESTER
Jamaica
Summary
Accomplished professional with proven research and investigation experience. Thrives in a fast-paced environment, high-volume environment and works independently, meeting challenges while using all available resources to accomplish projects efficiently. Takes pride in providing the highest quality of service to internal and external clients. Well-developed communication skills are used with team members and clients. Initiate actions to proactively and rapidly resolve client issues.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Accounting Clerk (B3)-Team Lead/Settlements
GUIDEHOUSE
New York
01.2021 - Current
- Assists in supervision and support of the day-to-day Operations of the Settlements Department achieving operational targets with direct impact on results.
- Act as a Team Lead to ensure workflows are thoroughly and accurately executed in the required turnaround times. Executes daily work within existing procedures and guidelines.
- Communicates and engages closely with the Broker community and FTA/SBA Ambassadors as needed for escalated items. Communicates with contacts within own job area on matters that involve obtaining or providing information.
- Problems faced are typically solved through drawing from prior experiences.
- Regularly communicates and collaborates with leadership and staff to maintain Service Level Agreements (SLA) and work in a proactive manner to avoid audit risk and sustain loan processing compliance.
- Support process improvement and act as Subject Matter Expert in development of existing and new applications.
- Oversee the ONP-One Note Processing- department by managing the annual audit and signing off on all Notes to secure Lender loan documents as requested.
Senior Securities Servicing Processor/ Colson Services
BANK OF NY MELLON
Brooklyn
01.2007 - 01.2021
- Reconcile SBA 7(a) loans that are sold into the Secondary Market.
- Work closely with Government Agencies & Lending banks as a liaison to resolve discrepancies through phone contact and written correspondence.
- Identify clients’ needs & formulate responsive solutions with internal departments to ascertain customer account status.
- Analyze loan transaction histories to assist Lenders in resolving discrepancies on assigned accounts.
- Verify critical incoming approved 7(a) loans & processed USDA loans in the Settlements Department.
- Responsible for managing, receiving & releasing Securitized loans.
- Perform & reconcile monthly balance of the internal portfolio accounts, Investor Portfolio & Custodial Receipts.
Senior Reconciliation Specialist/Retail Banking
JP MORGAN CHASE
Long Island
01.2002 - 01.2007
- Provided operational support to 30 branches located in Manhattan and Brooklyn ensuring all investigations handled efficiently with high rate of recovery.
- Investigated and resolved high percentage of branch and customer portfolio items within 30 days or less.
- Interacted with customers to resolve sensitive issues.
- Reinforced branch staff’s efforts to adhere to audit operations resulting in 'A' ratings.
- Skilled at resolving portfolio items during high volume period and meeting critical deadlines.
- Prepared daily and monthly reports of abeyance items for review by senior management.
- Achieved no-fault status in loss prevention.
Education
Paralegal Certificate -
York College
Queens, NY01.2007
B.A. - Professional Studies
St. John’s University
Queens, NY01.2002
Some College (No Degree) -
Howard University
Washington D.C.Skills
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Account reconciliation
- Loan processing
- Operational efficiency
- Audit support
- Time management
- Report preparation
Certification
Lean Six Six Sigma Yellow Belt December 2024
Accomplishments
SBA MVP for the FTA Fiscal Year 2022 in Settlements
Timeline
Accounting Clerk (B3)-Team Lead/Settlements
GUIDEHOUSE
01.2021 - Current
Senior Securities Servicing Processor/ Colson Services
BANK OF NY MELLON
01.2007 - 01.2021
Senior Reconciliation Specialist/Retail Banking
JP MORGAN CHASE
01.2002 - 01.2007
Paralegal Certificate -
York College
B.A. - Professional Studies
St. John’s University
Some College (No Degree) -
Howard University