Summary
Overview
Work History
Education
Skills
Timeline
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Cherise Richardson

Summary

Results-oriented Professional with a passion for continuous learning and the ability to learn quick. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

21
21
years of professional experience

Work History

Data Analytic Coordinator

Averro (Princess Cruises)
Seattle, WA
12.2023 - 04.2024
  • Reviewed weekly Tour Operator Sales & Waitlist reports.
  • Adjusting tour allotments by destination, trade, port to ensure maximum capacity meets inventory needs.
  • Shore Excursions product build in repository, ensuring tour product is loaded to all voyages in within region
  • Supporting Destination Manager tasks, outreach to tour operators to obtain new space.
  • Inventory management and Optimization
  • Database management, Planning & Operational Administration.
  • Manage Itinerary changes and adjustments/ cancellation for region of responsibility
  • Customer Service, Compliance & Quality Assurance
  • Coordinated with other departments to ensure projects were completed on time and within budget.
  • Facilitated communication between different departments in order to resolve issues quickly.
  • Maintained calendars of upcoming events, meetings and deadlines.
  • Coordinated with other supervisors, combining group efforts to achieve goals.

Data Coordinator

The Fountain Group (L’Oréal
Atlanta, GA
09.2022 - 05.2023
  • Knowledge of SAP Software.
  • Responsible for capturing data to format, import, export and V-Lookups for different Excel files.
  • Inputting various information from a variety of sources into a computer database.
  • Verifying recorded information to ensure accuracy and completeness of data.
  • Identifying and correcting errors and distributing data.
  • Strong computer skills, strong analytical, problem solving, and communication skills.
  • Demonstrated ability to be detail-oriented, and an ability to thrive in a dynamic, fast-paced work environment.

Data Entry Payroll

Robert Half Staffing Agency (Mauser)
Atlanta , GA
12.2021 - 04.2022
  • Maintaining payroll information by collecting, calculating and entering data.
  • Maintaining all payroll operations according to company policies and procedures.
  • Preparing reports that include summaries of earnings, tax deductions, leave, compassionate leave and non-taxable wages.
  • Updates payroll records by entering changes in exemptions, insurance coverage, savings deductions, and job title and department/division transfers.
  • Prepares reports by compiling summaries of earnings, taxes, deductions, leave, disability, and non-taxable wages.

Traffic Coordinator

Robert Half Staffing Agency (WSB/Cox Media Group)
Atlanta , GA
07.2021 - 09.2021
  • Knowledge of Wide Orbit Traffic, Wide Orbit Sales, WO Connect.
  • Identifying opportunities to adjust and revise work processes in order to increase efficiency.
  • Conducting daily meetings to ensure that staff is aware of looming deadlines.
  • Preparing daily priority lists, weekly project status reports and project budgets.
  • Regularly tracking and updating project statuses.
  • Developing work schedules for various departments to ensure that projects and Processes are on schedule.
  • Communicating potential problems to project teams and recommending solutions.
  • Creating timelines, instructions, and breakdowns for future projects.
  • Informing project teams of any updates and changes as and when they occur.

Sales Administrative Assistant

NutraCap Labs
Norcross, GA
09.2019 - 02.2020
  • Assisted multiple sales representatives including information research, filing, emailing with clients, drafting memos, tours, arranging meetings and customer contact.
  • Generated weekly and monthly sales reports for management review.
  • Sales order: Data entry into template using numbers and industry specific language.
  • Created work orders for supplement facts sheets.
  • Confirming and receiving payment.
  • Entering customer information for future contact with information related to customer and their products. Data entry and 10-key.
  • Gathered data from customers regarding their needs and preferences.
  • Processed invoices and tracked payments received from customers.

Data Entry Clerk III

Bank of America, NA
Union City, GA
08.2015 - 08.2019
  • Verified accuracy and completeness of data entry into the database system.
  • Ensured compliance with all relevant rules and regulations governing data entry activities.
  • Maintained confidentiality of sensitive information entered into the system.
  • Checked source documents against entered data to ensure accuracy.
  • Identified discrepancies between source documents and entered data.
  • Responded to daily inquiries and requests within mandated timeframe to meet deadlines.
  • Prepared detailed reports on Lockbox deposits, account balances and other financial information.
  • Reviewed, processed and balanced all incoming payments for multiple lockbox accounts.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Alpha Numeric And 10 Key Entry.
  • KPM 14000-15000 with 0 errors.
  • Able to work with High volume workload.

Team Leader Manager

Wade Pace Gavino & Associates
Atlanta , Georgia
06.2011 - 07.2014
  • Developed strategies to increase productivity and efficiency of the team.
  • Ensured compliance with company policies and regulations.
  • Recruited, trained, and supervised new staff members.
  • Organized team meetings to discuss progress and challenges.
  • Facilitated communication between senior management and staff.
  • Assigned and monitored daily tasks for team members.
  • Suggested various operational strategies to increase productivity.
  • Led a diverse team of 12 members, fostering a collaborative and high-performance culture.
  • Processed payments through various methods such as credit cards, online banking and cash transactions.
  • Researched customer accounts for any discrepancies or outstanding payments.
  • Utilized skip tracing techniques including phone calls, internet searches and databases.
  • Negotiated payment plans with customers to ensure timely repayment of debt.

Data Entry Clerk

Bank of America
College Park, GA
03.2009 - 04.2011
  • Maintained confidentiality of sensitive information entered into the system.
  • Ensured compliance with all relevant rules and regulations governing data entry activities.
  • Entered data into spreadsheets, documents and databases with high accuracy rate.
  • Processed confidential tax form information. Identified and resolved system and account issues.
  • Verified and logged in deadlines for responding to daily inquiries.
  • Checked source documents against entered data to ensure accuracy.
  • 10-Key

Debt Collector

Capital Management Services
Buffalo, NY
01.2003 - 01.2009
  • Verified accuracy of account information and updated records accordingly.
  • Conducted skip tracing to locate debtors who had changed address or employment status without notifying creditors.
  • Maintained detailed records of all collection activity in accordance with company policies and procedures.
  • Attended meetings with internal staff members to discuss best practices for collections processes.
  • Assessed customer financial situations to identify hardship cases that required special consideration or alternative repayment options.
  • Performed regular reviews of assigned accounts to ensure compliance with company policies.
  • Identified delinquent accounts and contacted debtors to negotiate payment terms.
  • Processed incoming payments from customers according to established procedures.
  • Explained the consequences of non-payment in a professional manner.
  • Advised customers on methods of avoiding future delinquencies through budgeting techniques.
  • Investigated the creditworthiness of potential borrowers by ordering credit reports and verifying references.
  • Developed strategies to collect on past due accounts while maintaining customer relationships.
  • Reconciled discrepancies between customers' accounts and statements of account.
  • Negotiated repayment plans with debtors to meet client recovery targets.
  • Collaborated with team members to meet or exceed collection goals.

Education

Associate of Arts - Business Administration

Erie Community College
Buffalo, NY
05-2007

Some College (No Degree) - Radiologic Technology

Georgia State University
Clarkston, GA

Skills

  • Microsoft Office Suite
  • Database entry
  • 10-key proficiency
  • Operational processes
  • Administrative Support

Timeline

Data Analytic Coordinator

Averro (Princess Cruises)
12.2023 - 04.2024

Data Coordinator

The Fountain Group (L’Oréal
09.2022 - 05.2023

Data Entry Payroll

Robert Half Staffing Agency (Mauser)
12.2021 - 04.2022

Traffic Coordinator

Robert Half Staffing Agency (WSB/Cox Media Group)
07.2021 - 09.2021

Sales Administrative Assistant

NutraCap Labs
09.2019 - 02.2020

Data Entry Clerk III

Bank of America, NA
08.2015 - 08.2019

Team Leader Manager

Wade Pace Gavino & Associates
06.2011 - 07.2014

Data Entry Clerk

Bank of America
03.2009 - 04.2011

Debt Collector

Capital Management Services
01.2003 - 01.2009

Associate of Arts - Business Administration

Erie Community College

Some College (No Degree) - Radiologic Technology

Georgia State University

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Cherise Richardson