CHERISE SIERRA
Santa Clarita,California
Summary
Positive and upbeat Hostess making guests feel welcome while balancing diverse business requirements. Knowledgeable about server loads, kitchen output and customer preferences. Successful in maintaining productivity and calm in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Head Hostess
Marriot Hotel
Fort Worth, TX
01.2020 - 09.2021
- Collected reservation information and communicated updates to guests via mobile device or in-person.
- Engaged pleasantly with patrons and delivered information on beverage specials to encourage positive dining experience.
- Managed daily card and cash transactions by maintaining payment records and investigating irregularities.
- Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
- Directed customers to bar area in high-traffic times to maintain satisfaction and increase drink sales.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Stayed attentive to server availability and table turnover to seat guests quickly.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
Hostess
Bon Appetit At Google
Sunnyvale, CA
10.2015 - 08.2019
- Greeted guests and gathered information to seat groups or place on waitlist.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Monitored dining area to assess server capacity and estimate wait times.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Helped to plan and execute parties for more than 50 guests, coordinating menus and preparing tables.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Stayed attentive to server availability and table turnover to seat guests quickly.
- Offered preferred tables and other special accommodations to VIP customers.
- Assisted kitchen staff with food counts by determining number of items required for complete service.
Education
Associate of Arts -
National Holistic Institute
Emeryville, CA07.2017
Skills
- Reservation setting
- Greeting and seating
- Menu presentation
- Dining crew workflow optimization
- Safe food handling
- Table Bussing
- High-volume dining
- Check payment processing
- Dining customer service
Timeline
Head Hostess
Marriot Hotel
01.2020 - 09.2021
Hostess
Bon Appetit At Google
10.2015 - 08.2019
Associate of Arts -
National Holistic Institute
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