Cherise Thomas
New Port Ritchey,Florida
Summary
Skilled Area Supervisor with experience in managing operations, handling staff training programs and ensuring compliance with company policies. Possess strong organizational, leadership and communication skills which have been crucial to achieving operational efficiency and meeting set targets. Known for strategic planning abilities and adeptness at problem-solving, resulting in improved workflow processes.
Overview
5
5
years of professional experience
Work History
Area Supervisor
Ross Dress for Less
New Port Richey, Florida
01.2024 - 07.2024
- Coordinated with other departments to ensure smooth workflow processes.
- Developed strategies for improving customer satisfaction ratings across all stores in the area.
- Evaluated the effectiveness of existing processes, making recommendations for improvement when necessary.
- Monitored employee performance, providing feedback and coaching as needed.
- Trained new employees on policies, procedures, product knowledge, customer service techniques.
- Resolved customer complaints in a timely manner, escalating when necessary.
- Responded promptly to any emergency situations that may have arisen during business hours.
- Maintained records of team member productivity, attendance, and other metrics related to job performance.
- Planned and coordinated promotional events to increase customer traffic at store locations.
- Developed and maintained a positive working environment for all staff members.
- Collaborated with upper management regarding changes in policy or procedure that could improve workflow efficiency.
- Provided guidance to team members on proper procedures for handling customer inquiries.
- Trained new employees on company policies and procedures.
- Conducted regular safety audits to ensure compliance with occupational health standards.
- Analyzed sales data from various reports to determine areas where improvements could be made.
- Ensured compliance with safety regulations in the workplace.
- Managed payroll activities including timesheets submission and approval process.
- Kept areas clean, neat, and inspection-ready to comply with product guidelines.
- Developed and implemented truck loading processes to simplify and maximize drivers' time.
- Coordinated daily operations across multiple locations to ensure efficiency and effectiveness.
- Led regular team meetings to communicate updates, gather feedback, and discuss strategies.
- Prepared and analyzed reports on area performance, presenting findings to senior management.
- Conducted internal audits to verify compliance and standardization of processes across facilities.
- Conducted regular training sessions to improve staff skills and knowledge.
- Fostered positive relationships with customers to enhance satisfaction and loyalty.
- Managed budget for the area, including forecasting, expense tracking, and cost reduction efforts.
- Processed credit card payments and counted back change and currency with accuracy rate.
- Collaborated with company departments to guarantee cohesive branding and strategic product placement.
- Supported long-term business strategies, generating guest relations feedback for process improvements.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Determined complete order accuracy by examining merchandise to verify price and quantity.
- Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
- Trained, managed and motivated employees to promote professional skill development.
- Coached staff on strategies to enhance performance and improve customer relations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Directed and supervised staff performance.
- Managed daily operations, client relations and IT.
- Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
- Used Point of Sale register system to complete transactions.
- Delegated work to staff, setting priorities and goals.
- Counted and balanced registers.
- Coordinated maintenance and repairs of facilities and equipment to ensure operational readiness.
- Utilized technology and software to enhance efficiency, accuracy, and customer experience.
- Developed and implemented strategies to meet or exceed sales targets and operational objectives.
Maching Manager
Ulta
New Port Richey, FL
01.2023 - 02.2024
- Conducted performance reviews for team members.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Established processes to ensure efficient workflow throughout the organization.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Provided leadership during times of organizational change or crisis situations.
- Ensured compliance with regulatory requirements and industry standards.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Created monthly reports for senior management summarizing operational performance metrics.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Managed annual budgeting and forecasting, optimizing resource allocation.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Developed and implemented strategic plans to achieve company objectives.
- Monitored staff performance and addressed issues.
- Streamlined communication channels, improving information flow and decision-making speed.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Enhanced customer satisfaction through the development of a customer service excellence program.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Oversaw marketing initiatives, increasing brand awareness and sales.
- Established and monitored KPIs to evaluate performance and identify areas for improvement.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Enhanced team morale and retention through recognition programs and career development opportunities.
- Led a team of XX employees, ensuring high productivity and excellent customer service.
- Coordinated cross-departmental projects to ensure timely and successful completion.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Facilitated team meetings and workshops to foster collaboration and share best practices.
- Directed recruitment, hiring, and training of new staff members.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Trained employees on additional job positions to maintain coverage of roles.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Analyzed market trends and competitor activity to inform business strategy.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Delegated work to staff, setting priorities and goals.
- Analyzed business performance data and forecasted business results for upper management.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Assigned work and monitored performance of project personnel.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Supervisor
Bealls Outlet
Spring Hill, Florida
09.2021 - 08.2022
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Created new strategies for improving customer service standards within the organization.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Collaborated with other departments to coordinate workflow processes between teams.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Participated in recruitment efforts by interviewing prospective candidates for open positions.
- Tracked progress on projects and provided timely feedback to staff members.
- Directed and supervised team of 15 employees in daily operations.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
- Managed team of XX employees, ensuring high productivity and quality standards were met.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Prepared and presented reports on team performance, challenges, and achievements to senior management.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Streamlined workflow processes, reducing project completion times.
- Trained new employees on company policies, job duties, and performance expectations.
- Conducted regular performance evaluations, providing constructive feedback and setting individual goals.
- Led weekly team meetings to discuss progress, address issues, and plan future actions.
- Implemented new operational procedures, increasing efficiency.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Managed budget for department, ensuring all expenses stayed within allocated funds.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Responded to customer questions regarding products, prices and availability.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Identified needs of customers promptly and efficiently.
- Audited company's legal documents to verify compliant policies and procedures.
- Assessed company operations for compliance with safety standards.
- Analyzed key performance indicators to identify effective strategies.
- Monitored operations and reviewed records and metrics to understand company performance.
- Set specific goals for projects to measure progress and evaluate end results.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Maintained positive working relationship with fellow staff and management.
- Implemented strategies to take advantage of new opportunities.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Analyzed company's expenditures and developed financial models.
Caregiver
Robin
Decatur, AL
09.2019 - 07.2020
- Provided emotional support to clients during difficult times.
- Coordinated transportation services for clients when necessary.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Developed plans for respite care when needed based on availability of family members or other caregivers.
- Administered prescribed medications on a timely basis following care plan instructions.
- Accompanied clients to social events such as movies or plays.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
- Assisted clients with daily living activities such as bathing, dressing, and grooming.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Assisted with meal planning to meet nutritional plans.
- Supported bathing, dressing and personal care needs.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Maintained clean and well-organized environment for client happiness and safety.
- Laundered clothing and bedding to prevent infection.
- Improved patient outlook and daily living through compassionate care.
- Assisted clients with maintaining good personal hygiene.
- Drove clients to doctors' appointments and social outings.
- Contacted medical providers on behalf of clients to follow up on appointments.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
- Organized oral medications for clients following dosage and schedule requirements.
Education
High School Diploma -
Grace Christian School
Hudson, FL05-2019
Skills
- Sales Tracking
- Brand Awareness
- Workforce Planning
- Production Management
- Reporting skills
- Employee Performance Management
- Team Management
- Inventory Control
- Project Planning
- Patient Companionship
- Basic Housekeeping
- Compassionate client care
- Supportive Companionship
Custom
- took care my grandpa that had dementia
- took care a lady from church when her son would go out of town.
Timeline
Area Supervisor
Ross Dress for Less
01.2024 - 07.2024
Maching Manager
Ulta
01.2023 - 02.2024
Supervisor
Bealls Outlet
09.2021 - 08.2022
Caregiver
Robin
09.2019 - 07.2020
High School Diploma -
Grace Christian School
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