CHERISH BARRIENTOS
Phoenix,AZ
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Amazon Customer Service
Amazon
10.2023 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving complex banking issues.
- Managed high-volume call center, maintaining exceptional service standards for all customers.
- Handled escalated customer inquiries, diffusing tense situations while providing exceptional service.
- Facilitated regular team meetings focused on continuous improvement strategies for delivering outstanding customer experiences.
- Played an integral role in achieving branch-wide efficiency gains through process improvements that streamlined workflows.
Administrative Assistant
The Reserves Network; Temp Agency
07.2023 - 12.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a welcoming atmosphere within the office by greeting visitors warmly while efficiently addressing their needs or concerns.
OWNER
GRIPPERZ BY CHERISH THE BRAND
12.2021
- I own, operate and manage my own business
- I provide a service and sell products
- This requires dedication, organization and a lot of attention to detail, along with multitasking! I handle all customer service myself.
(HYBRID) CUSTOMER SERVICE REPRESENTATIVE
LOWES
09.2019
- As a Customer Service Rep, my responsibility was to give prompt and friendly customer service to Lowe's customers by actively listening to them, answering their questions about store products, and providing assistance in the sales floor
- I make sure to go above and beyond for my customers
- I answered phones and deescalated situations for customers
- This was a hybrid role where some time was spent in a remote call center.
Education
DEGREE IN PROGRESS -
GEORGIA STATE UNIVERSITY
01.2023
DIPLOMA -
SOUTH COBB HIGH SCHOOL
08.2018
Skills
- Customer service/ relations
- Some Spanish
- Comfortable with learning and using digital tools
- Fast learner
- Strong typing skills
- Strong written communication
- Verbal and written communication
- Relationship Building
- Small business operations
- Customer Relations
Certification
CPR Certified
Timeline
Amazon Customer Service
Amazon
10.2023 - Current
Administrative Assistant
The Reserves Network; Temp Agency
07.2023 - 12.2023
OWNER
GRIPPERZ BY CHERISH THE BRAND
12.2021
(HYBRID) CUSTOMER SERVICE REPRESENTATIVE
LOWES
09.2019
DEGREE IN PROGRESS -
GEORGIA STATE UNIVERSITY
DIPLOMA -
SOUTH COBB HIGH SCHOOL
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