Cherish Biles
Houston ,TX
Summary
Dedicated healthcare customer service representative with proven skills in efficient scheduling, insurance verification, and problem resolution. Committed to enhancing patient experiences through effective communication and attention to detail.
Overview
6
6
years of professional experience
Work History
Healthcare Customer Service Representative
Teleperformance
Remote , Tx
03.2023 - Current
- Managed patient scheduling and appointment confirmations efficiently.
- Documented customer interactions accurately in the database system.
- Resolved billing questions and provided clear payment information to patients.
- Guided patients through insurance verification processes seamlessly.
Medical Receptionist
Montefiore Hospital
New York, New York
08.2021 - 08.2023
- Scheduled appointments efficiently using the hospital's electronic health record system.
- Managed patient check-in and check-out processes to ensure smooth operations.
- Verified patient insurance information and collected necessary documentation promptly.
Supervisor
Starbucks
New York, New York
04.2019 - 06.2021
- Supervised daily operations to ensure smooth workflow and team collaboration.
- Monitored inventory levels and ordered supplies as needed for operations.
- Conducted performance evaluations to provide feedback and support development.
Education
High School Diploma -
Bronx Prep Charter School
New York, NY08-2018
Skills
- Insurance verification
- Patient scheduling
- Electronic health records
- Billing resolution
- Medical terminology
- Problem solving
- HIPAA compliance
- Patient eligibility verification
- Claims processing
- Data entry
Timeline
Healthcare Customer Service Representative
Teleperformance
03.2023 - Current
Medical Receptionist
Montefiore Hospital
08.2021 - 08.2023
Supervisor
Starbucks
04.2019 - 06.2021
High School Diploma -
Bronx Prep Charter School
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