Cherish Crawford
Harrisville,UT
Summary
Detail-oriented and experienced accounting professional with a strong background in financial management, double-entry accrual accounting, and revenue reconciliation. Seeking to leverage my expertise in accounting systems, ledger management, and financial reporting to contribute effectively as an Accounting Manager. Proven ability to lead teams, ensure compliance, and deliver accurate financial reports on time. Currently pursuing a Bachelor of Science in Business Administration with an emphasis in Accounting, enhancing skills in financial analysis and accounting best practices.
Overview
22
22
years of professional experience
Work History
Accounts Manager
Westbridge Auto
01.2022 - 11.2024
- Managed accounting functions, including double-entry bookkeeping, account reconciliations, and preparation of monthly financial reports
- Administered general ledger, accounts payable, and accounts receivable, ensuring accuracy and compliance with company standards
- Led the revenue reconciliation process and verified accounting documentation to ensure mathematical correctness and completeness
- Collaborated with vendors to resolve payment discrepancies and posted necessary journal entries
- Supervised accounting team, provided training on financial processes, and ensured quality control standards were met
Tax Examiner
Internal Revenue Service
06.2024 - 08.2024
- Reviewed tax returns and financial documentation, ensuring accuracy and compliance with IRS regulations
- Managed taxpayer inquiries, adjusted accounts, and resolved discrepancies related to penalties, interest, and tax filings
- Processed and validated financial data, ensuring accurate documentation of adjustments and refunds
HR Coordinator/Payroll Specialist
Focus Workforce Management
09.2020 - 01.2022
- Processed payroll, reconciled discrepancies, and ensured compliance with state and federal payroll regulations
- Assisted in maintaining accurate financial records, ensuring the timely and accurate processing of pay and benefits for employees
- Provided reports on payroll activities and helped resolve any payroll-related discrepancies
Tax Examiner/Data Transcriber
Internal Revenue Service
11.2020 - 11.2021
- Analyzed tax documents for accuracy, processed returns, and maintained documentation in compliance with tax regulations
- Ensured accuracy in coding, data entry, and documentation for tax returns and related financial statements
Personal Lines Insurance Producer/Customer Advocate
Allstate Insurance Co
05.2015 - 09.2020
- Managed client accounts and processed policy information, ensuring compliance with state and federal regulations and maintaining accurate record-keeping.
- Handled billing inquiries, adjustments, and payments, ensuring timely and accurate financial transactions.
- Assisted in detecting fraud and addressing underwriting concerns, ensuring compliance with financial and regulatory procedures.
- Resolved discrepancies by coordinating with vendors, claimants, and attorneys, improving accuracy and client satisfaction.
- Demonstrated strong attention to detail while handling the first notice of claims and maintaining financial records related to claims processing.
- Conducted thorough needs assessments for prospective clients, identifying coverage gaps and offering tailored insurance solutions.
- Increased client satisfaction through personalized service and insurance solutions aligned with individual needs.
- Stayed current on industry trends and regulations, ensuring ongoing compliance in all transactions and processes.
Customer Service Lead
The Home Depot Store Support Center
05.2013 - 05.2015
- Trained, supervised, and mentored new team members to enhance performance and ensure adherence to company standards.
- Professionally handled escalated customer complaints, ensuring prompt resolution and effective follow-up actions.
- Managed customer billing inquiries, processed refunds, credit adjustments, and payments, ensuring accurate and timely financial transactions.
- Utilized company processes and policies to resolve customer service issues and provided clear, timely updates to clients.
- Applied strong problem-solving skills to resolve discrepancies, aligning with company objectives of financial accuracy and customer satisfaction.
- Consistently exceeded performance standards, demonstrating efficiency in managing financial-related customer interactions and resolving billing issues.
Restaurant Manager
Tony's Pizza
10.2002 - 04.2013
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
Education
Bachelor of Science - Accounting
Western Governors University
Salt Lake City, UT08-2025
Skills
- Accounting & Financial Reporting: Skilled in double-entry accrual accounting, maintaining journals and subsidiary ledgers, posting general ledger entries, and preparing financial statements such as profit & loss and balance sheets
- Revenue Reconciliation: Expertise in reconciling accounts and verifying accounting documentation to ensure accuracy and compliance
- Leadership & Team Management: Proven ability to lead and supervise accounting staff, manage workflow, and provide training and support to ensure efficient operation and adherence to deadlines
- Microsoft Office & Accounting Software: Proficient in Microsoft 365, QuickBooks Pro 2024, and other financial tools; skilled in data analysis and preparing comprehensive financial reports
- Regulatory Compliance: In-depth knowledge of federal and state accounting regulations, ensuring all financial activities adhere to legal and internal policies
- Communication & Problem Resolution: Strong oral and written communication skills, adept at preparing reports, correspondences, and resolving discrepancies with vendors and internal teams
Timeline
Tax Examiner
Internal Revenue Service
06.2024 - 08.2024
Accounts Manager
Westbridge Auto
01.2022 - 11.2024
Tax Examiner/Data Transcriber
Internal Revenue Service
11.2020 - 11.2021
HR Coordinator/Payroll Specialist
Focus Workforce Management
09.2020 - 01.2022
Personal Lines Insurance Producer/Customer Advocate
Allstate Insurance Co
05.2015 - 09.2020
Customer Service Lead
The Home Depot Store Support Center
05.2013 - 05.2015
Restaurant Manager
Tony's Pizza
10.2002 - 04.2013
Bachelor of Science - Accounting
Western Governors University
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