Cherish Del Cid
Van Nuys,CA
Summary
Motivated professional with extensive experience in the customer relations industry. Solid team player known for upbeat and positive attitude, with proven skill in establishing rapport with guests. Highly motivated to maintain customer satisfaction, time management and contribute to company success. Articulate, enthusiastic, and results-oriented. Demonstrated passion for building relationships, cultivating partnerships, and growing businesses. Committed to driving success in their role.
Overview
16
16
years of professional experience
Work History
Sales Coordinator
Hilton
03.2024 - Current
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Answered multi-line phone system by routing calls and delivering messages to staff.
- Generated reports that assisted senior management in making informed business decisions and planning.
- Maintain lead log and lead statistics to be used for strategic outbound sales.
- Composed contracts and group resumes to ensure consistency with bookings in Delphi.
- Ensuring a hospitable environment by conducting site inspections and preparing for guest arrivals.
- Ensures efficient delivery of amenities and welcome letters to BEO binder, Room service, Chef, and Food & Beverage.
Front Desk Supervisor
Courtyard by Marriott
02.2023 - 03.2024
- Partnered with colleagues to effectively address guest demands, streamline check-in operations and optimize overall guest experience.
- Conducted regular performance evaluations of front desk staff members.
- Collaborated with housekeeping, maintenance, and security departments to ensure optimal guest satisfaction.
- Responded to inquiries regarding reservations, hotel information, and guest concerns through phone, email, and in-person communication.
- Ensured that all safety regulations were followed at all times.
- Managed filing systems, answered incoming calls and emails.
- Engaged in collaborative meetings with managers to strategize on profitability enhancement.
Front Desk Agent
Courtyard by Marriott
07.2022 - 03.2024
- Provided exceptional customer service by greeting guests at the front desk and engaging in enjoyable conversations during check-in.
- Maintained high levels of accuracy and efficiency in payment processing.
- Demonstrated exceptional communication skills by efficiently handling phone calls and providing necessary information to callers.
- Ensured timely resolution of customer concerns.
- Maintained a comprehensive record of guest comments and concerns, effectively communicating to management for swift resolution.
- Handled billing and payment transactions for guests with precision.
- Managed light housekeeping tasks including stocking supplies and cleaning surfaces.
Sales Associate
Bath & Body Works
07.2018 - 02.2022
- Greeted and assisted store customers upon arrival.
- Delivered exceptional customer service experiences, promoting a 100% positive company image.
- Provided product information and answered customer questions.
- Processed purchases through POS systems, facilitating smooth cash and credit card transactions
- Provided excellent customer service while efficiently completing transactions.
- Assisted in unloading delivery vehicles and replenishing shelves with new inventory.
- Processed returned merchandise in accordance with company policies.
Executive Call Center Agent; Marketing Research
Adept Consumer Testing/ Jackson Adept Research
10.2008 - 03.2020
- Developed survey questionnaires aligned with research project objectives.
- Maintained an updated and readily accessible database of respondents' contact details for future reference.
- Evaluated existing literature to deepen knowledge on specific topics.
- Engaged in telephonic conversations with customers to gain feedback on recent purchases and service utilization.
- Delivered courteous and efficient customer service to enhance interview involvement.
- Adhered to interview protocol attentively, ensuring minimal bias on interviewee's perspective.
- Ensured timely submission of assignments and maintained regular communication with supervisor regarding progress.
Education
High School Diploma -
Some College - Marketing Communications
University of Phoenix
Woodland Hills, CA06.2014
Skills
- Time Management
- Customer Service
- Critical Thinking
- Leadership
- Verbal and written Communication
- Attention to detail
- Active Listening
- Communication
- Self-motivated
- Quick Learner
Certifications
- Fosse
- OnQ
- Delphi.
Timeline
Sales Coordinator
Hilton
03.2024 - Current
Front Desk Supervisor
Courtyard by Marriott
02.2023 - 03.2024
Front Desk Agent
Courtyard by Marriott
07.2022 - 03.2024
Sales Associate
Bath & Body Works
07.2018 - 02.2022
Executive Call Center Agent; Marketing Research
Adept Consumer Testing/ Jackson Adept Research
10.2008 - 03.2020
High School Diploma -
Some College - Marketing Communications
University of Phoenix
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