Cherish Hill
Brandywine,MD
Summary
Insightful Professional with experience directing and
improving operations through effective employee
motivational strategies and strong policy enforcement. Highly skilled in installing, repairing, and troubleshooting computer hardware and peripherals. Works well independently, or in a group setting providing all facets of computer\personnel support. Working knowledge of networking devices. Knowledge and understanding of numerous software packages and operating systems. Proven ability to manage multiple troubleshooting tasks simultaneously while maintaining quality results. Excellent analytical and problem-solving skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Transit Field Supervisor
Washington Metropolitan Area Transit Authority, Metro
Washington, DC
07.2021 - Current
- Conducts accident investigations to determine needs for Federal Transportation Administration (FTA) drug and alcohol testing while providing Active Service
- Management to WMATA customers, internal and external.
- Closely monitors operations and performs regular safety checks for adherence to administrative policies and compliance regulations.
- Monitors and maintains scheduling for 10-15 bus routes for on-time delivery of safety, service, reliability and performance.
- Oversees, maintains and establishes safe schedule operations of bus services revenue and non-revenue.
- Monitors, anticipates, and identifies service issues and problems that may impact system operations.
- Formulates and implements actions to resolve operational issues; enforces operating rules, regulations and company policies; documents operating infractions such as unsafe operation, schedule adherence, cut trips, unauthorized uniform and electronic equipment, while providing ongoing coaching and counseling.
- Analyzes and makes recommendations regarding schedule adherence and other operational needs or problems; reports discrepancies and/or unsafe conditions to appropriate personnel; and recommends and implements corrective actions.
- Documents all reports including but not limited to disorderly customers, accidents, incidents, occurrences, lost persons and assaults.
- Attends meetings to discuss expectations of Bus Service, communicated effectively with Bus Operations Communication Center (BOCC), Division Management and Street Operations to ensure Active Service Management is provided.
- Managed team of employees, overseeing, training, and professional growth of employees
Station Manager
Washington Metropolitan Area Transit Authority, Metro
Washington, DC
06.2016 - Current
- Exercised prudent and independent judgement within established rules, regulations and guidelines.
- Routinely supervised all parts of rail station by manual observation and closed-circuit television (CCTV) screens. Immediately reported to operations control center when required.
- Modified/repaired hardware and resolved technical issues.
- Displayed courtesy and strong interpersonal skills with all customer interactions.
- Developed quick reference guides to assist customers with challenging on-line smart-trip features.
- Managed desktop windows workstation.
- Troubleshoot Wi-Fi and Ethernet networking issues.
- Utilized Citrix to access company shared resources.
- Troubleshoot fare vendors/smart rip vendors ensure system is working properly.
- Monitored Station Operation Control (SOC) to ensure system patches has latest update.
- Created/Updated service ticket.
- Implemented safety protocols to ensure safety and security of 100-300 persons during high peak hours.
Bus Operator
Washington Metropolitan Area Transit Authority, Metro
Washington, DC
08.2014 - Current
- Increased customer satisfaction by being polite, knowledgeable and helpful.
- Operated bus and Clever devices in alignment with company safety, DOT and local traffic standards and regulations.
- Reported vehicle traffic violations, vehicle damage and accidents to management to comply with legal and insurance obligations.
- Transported 50+ passengers safely along prescribed routes according to tight schedules daily.
- Offered friendly and efficient service to all customers, internal and external, handling challenging situations with ease.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups in compliance with preset route schedules.
- Completed daily reports covering trip details, vehicle maintenance actions and reportable incidents.
- Checked vehicle daily for maintenance needs, personally handled common upkeep and reported serious concerns to supervisor.
- Conducted pre-trip inspections of bus for safe operation.
- Maintained Maryland CDL to enable legal operation of Metro buses for customer transport, bus bridges and other purposes.
IT Field Support Technician
MiTech Solutions, LLC
Bladensburg, MD
03.2019 - 09.2020
- Comprehend industry standard network connectivity, navigation, and software installation.
- Install computer related hardware including but not limited to, Desktops, Laptops and Servers.
- Install, configure and ensure proper functioning of printers, copiers, fax machines and peripherals.
- Collaborate with internal/external departments and assist in resolving any underlying problems.
- Responsible for identifying, resolving and maintaining equipment and accessories in optimum operating condition.
- Manage technician, customer, and management issues as appropriate.
- Install new equipment and ensure proper placement and operation.
- Analyze and resolve any technical issues related to computer systems, hardware, and computer peripherals.
Education
Certificate of Completion - Leadership
BTRA Succession Program
Washington, DC07.2021
Graduate Certificate - Leadership Management
University of Maryland University College
Largo, Maryland05.2020
Bachelor of Science - Criminal Justice/Psychology
University of Maryland - University College
Hyattsville, MD05.2019
Associate of Arts - General Studies
Prince George's Community College
Upper Marlboro, MD05.2018
Skills
- Team Leadership
- Procedure Planning
- Equipment Operation
- Multi-Project Coordination
- Attention to Detail
- Time Management
- Word Processing
- CAD Software
- Video Conferencing
- Problem Solving
- Documentation and Recordkeeping
- Verbal and Written Communication
Certification
Covid-19 Contact tracing, 2019
CompTIA Security+, 2020
Communication Skills, 2022
Project Management, 2022
Affiliations
Zeta Phi Beta Sorority, Incorporated.
US Army
Timeline
Transit Field Supervisor
Washington Metropolitan Area Transit Authority, Metro
07.2021 - Current
IT Field Support Technician
MiTech Solutions, LLC
03.2019 - 09.2020
Station Manager
Washington Metropolitan Area Transit Authority, Metro
06.2016 - Current
Bus Operator
Washington Metropolitan Area Transit Authority, Metro
08.2014 - Current
Certificate of Completion - Leadership
BTRA Succession Program
Graduate Certificate - Leadership Management
University of Maryland University College
Bachelor of Science - Criminal Justice/Psychology
University of Maryland - University College
Associate of Arts - General Studies
Prince George's Community College
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