Cherish Ibeabuchi

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty. Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills Diligent in hardware and software devices and more products with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.

Distribute new and renewal accounts, opportunities, and tasks to CSMs Create and edit accounts and tasks Monitor
reporting as needed by CSM management and team Shut down expired customer consoles Assist CSMs with reopening

closed console for former customers Assist with creating consoles for the MSP CSMl team Handle customer requests for
some free tools, including Email Exposure Checks Assist with reports Forward customer inquiries to the designated
CSMs
Work with Sales Admin to confirm existing child customers Upload webinar attendees and questions to spreadsheet
Complete requests to add or remove console admins Create, convert, and merge leads and contacts Answer and route
phone calls from customers to CSMs Participate in team meetings and discussions Verify and assign Channel accounts
as
Protected Participate in pilots to optimize and scale administrative actions within CSM Minimum
Qualifications:Experience
with Gmail and Google Docs Experience with MS Office (Word and Excel) Experience with web browsers (Chrome,
Internet Explorer, etc.) Salesforce experience preferred Strong verbal and written communications Excellent time
management and organization skills Strong collaborative and team work skills.