Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Cherish Johnson

Columbus

Summary

I am a Dynamic Assistant Manager at Sheetz with proven expertise in customer service and team leadership. Enhanced operational efficiency through effective staff training and development, resulting in improved customer satisfaction. Skilled in money handling and decision-making, I foster a positive work environment while ensuring accurate and timely task completion.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

9
years of professional experience
1
Certification

Work History

Sheetz

Assistant Manager
01.2022 - Current

Job overview

  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.

Sheetz

Supervisor
06.2016 - 06.2019

Job overview

  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

Education

CWC
Riverton

GED
06-2018

University Overview

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Time management
  • Staff training and development
  • Staff supervision
  • Task delegation
  • Sales monitoring
  • Multitasking and organization

Certification

Food Safety Manager Certified!

Timeline

Assistant Manager
Sheetz
01.2022 - Current
Supervisor
Sheetz
06.2016 - 06.2019
CWC
GED
Cherish Johnson