CHERISH KNOX
Summary
Compassionate and dedicated Registered Nurse with strong experience in adult critical care pediatric care, health education, and care management. Proven ability to promote wellness, manage chronic conditions, and coordinate comprehensive health programs. Adept at building trusting relationships with patients, families, and interdisciplinary teams. Committed to promoting safety and patient education, while enhancing patient outcomes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Inpatient Registered Nurse Care Manager
University of Arkansas for Medical Sciences, UAMS
06.2025 - Current
- Coordinated interdisciplinary care meetings to optimize patient transitional and discharge strategies.
- Educated patients and families on disease management and preventive care.
- Streamlined care coordination processes to reduce hospital readmissions and emergency department visits.
- Conducted comprehensive assessments of patients'' physical, emotional, and social needs in order to develop individualized care plans that facilitated optimal health outcomes.
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
- Conducted virtual in interdisciplinary meetings and patient follow-ups using EMR and virtual communication platforms.
- Educated patients on chronic disease management strategies, ensuring understanding of treatment options.
- Coordinated medical appointments and transportation logistics, ensuring seamless continuity of care for chronically ill patients.
- Facilitated family meetings to discuss long-term care options for chronically ill loved ones, ensuring a smoother decision-making process.
Registered Nurse II, Post-Anesthesia Care Unit
Arkansas Children's Hospital
06.2024 - Current
- Provided comprehensive care for adult and pediatric patients post-surgery in both Phase I and Phase II settings
- Assessed for post-anesthesia complications and coordinated timely interventions with anesthesia and surgical teams.
- Maintained meticulous health records compliant with hospital policies, and HIPAA
- Audited charts to ensure accuracy, completeness, compliance with hospital standards and policies.
- Educated patients and families on discharge care plans and medication adherence.
- Collaborated with interdisciplinary teams to evaluate and enhance patient treatment strategies.
- Provided education in an age appropriate manner to both increase compliance and minimize fears in an unfamiliar setting.
Registered Nurse III, Intensive Care Unit
Baptist Health Medical Center
12.2022 - 02.2025
- Managed care for critically-ill adults, including complex multi-system cases, ventilator management, and titration of critical medication infusions.
- Conducted chart audits and participated in quality assurance initiatives aimed at improving ICU outcomes and documentation standards.
- Nurse preceptor for new graduate nurses and students, supporting ongoing education in evidence-based practice and hospital protocols.
- Collaborated with interdisciplinary teams to develop comprehensive care plans tailored to individual patient needs.
- Conducted health education sessions for patients and families, promoting awareness of treatment plans and self-care techniques.
- Promoted healthy communication and displayed empathy in end-of-life transitions.
Patient Care Technician
Baptist Health Medical Center
01.2022 - 12.2022
- Measured patient vital signs, obtained EKGs, and documented in patient EMR.
- Supported patients with mobility and hygiene.
- Phlebotomy and specimen transport.
Customer Service Representative
Arkansas Blue Cross Blue Shield
02.2017 - 03.2020
- Collaborated with members, case management, claims department, and healthcare providers to better understand and address client needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service Representative
Arkansas Blue Cross And Blue Shield
02.2019 - 03.2020
- Provided comprehensive care for adult and pediatric patients post-surgery in both Phase I and Phase II settings
- Assessed for post-anesthesia complications and coordinated timely interventions with anesthesia and surgical teams.
- Maintained meticulous health records compliant with hospital policies, and HIPAA
- Audited charts to ensure accuracy, completeness, compliance with hospital standards and policies.
- Educated patients and families on discharge care plans and medication adherence.
- Collaborated with interdisciplinary teams to evaluate and enhance patient treatment strategies.
- Provided education in an age appropriate manner to both increase compliance and minimize fears in an unfamiliar setting.
Education
Bachelor Of Science In Nursing -
Chamberlain College of Nursing
12-2025
Associate of Applied Science - Nursing
Baptist Health College Little Rock
Little Rock, AR12.2022
Associate of Science - Health Science
Arkansas State University Beebe
Beebe, AR12.2020
Skills
- Critical thinking
- Interdisciplinary collaboration
- Chronic disease management
- Patient education and advocacy
- Oral and written communication
- Technology proficiency
- Compassionate care
- Clinical assessment
- EMR systems (EPIC) proficient & adaptable to new charting platforms
- Care of pediatric, adult and geriatric populations
Certification
- RN ASBN Compact - License #222653
- Advanced Cardiovascular Life Support (ACLS) - American Heart Association
- Trauma Nursing Core Course - Emergency Nurses Association
- Pediatric Advanced Life Support (PALS) - American Heart Association
- Advanced Stroke Life Support (ASLS) - American Heart Association
- Basic Life Support (BLS) - American Heart Association
Timeline
Inpatient Registered Nurse Care Manager
University of Arkansas for Medical Sciences, UAMS
06.2025 - Current
Registered Nurse II, Post-Anesthesia Care Unit
Arkansas Children's Hospital
06.2024 - Current
Registered Nurse III, Intensive Care Unit
Baptist Health Medical Center
12.2022 - 02.2025
Patient Care Technician
Baptist Health Medical Center
01.2022 - 12.2022
Customer Service Representative
Arkansas Blue Cross And Blue Shield
02.2019 - 03.2020
Customer Service Representative
Arkansas Blue Cross Blue Shield
02.2017 - 03.2020
Bachelor Of Science In Nursing -
Chamberlain College of Nursing
Associate of Applied Science - Nursing
Baptist Health College Little Rock
Associate of Science - Health Science
Arkansas State University Beebe