Cherish Lightner
Lexington,SC
Summary
Dependable Paralegal Assistant with a strong eye for detail and excellent organizational skills. Skilled in preparing legal documents, researching case law, and providing administrative support to attorneys. Also, providing support to attorneys in a variety of legal matters. Skilled in managing client files, and providing excellent customer service.
Overview
5
5
years of professional experience
Work History
Support Services Representative
Enterprise Mobility
09.2023 - Current
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Provided customers with information about availability and pricing.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Resolved various issues and discrepancies for customers.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
Contact Center Specialist
AAMC Services
01.2023 - 09.2023
- Identified and implemented customer service process improvements
- Resolved customer issues in an efficient and effective manner
- Assisted with the development of customer service goals and objectives
- Responded to customer's email inquired
- Answered 100+ inbound calls.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Billing Representative
Safeco Insurance
01.2022 - 02.2023
- Researched and resolved customer billing disputes
- Monitored accounts for delinquent payments and followed up with customers
- Negotiated payment plans with customers
- Researched and resolved customer billing issues
- Developed and maintained customer records and billing databases
- Generated invoices and statements and sent to customers
- Managed customer accounts and updated billing information
- Monitored customer accounts and updated payment records.
Customer Care Service Representative
MA Health Connector
08.2021 - 02.2022
- Developed and maintained customer relationships to ensure satisfaction
- Responded to customer inquiries in a timely and professional manner
- Investigated and resolved customer complaints
- Handled customer inquiries via phone, email, and in-person
- Assisted customers with billing and payment inquiries
- Utilized problem-solving skills to resolve customer issues
- Maintained accurate customer records and updated customer information.
Client Service Representative
Pacific Premier Bank
02.2021 - 06.2021
- Participated in customer service projects to improve customer service
- Resolved customer complaints and queries in a timely and professional manner
- Developed and maintained customer service standards
- Managed client accounts and provided billing and technical support
- Assisted with billing inquiries and payment processing
- Greeted customers, answered inquiries, and provided assistance
- Assisted clients with account setup and product usage
- Utilized problem-solving skills to resolve customer service issues.
Call Center Agent
TransUnion
01.2019 - 12.2020
- Built a positive rapport with customers over the phone
- Answered 100+ Inbound calls collaborating with customers to inform and update them regarding their credit report
- Collected credit active consumer information such as billing account information, and monitored daily credit activity such as collection actions
- Participated in team meetings and training sessions
- Maintained a high level of knowledge about company products, services, and policies
- Upsold and cross-sold products and services to customers.
Paralegal And Legal Assistant
Shurling Law Firm - Columbia
02.2019 - 01.2020
- Compiled and organized documents for use in legal proceedings
- Reviewed and analyzed legal documents
- Provided legal support to attorneys in the areas of civil litigation, business law, and criminal law
- Assisted attorneys with trial preparation and proceedings
- Conducted interviews with clients, witnesses, and experts
- Attended hearings and depositions
- Researched and analyzed legal issues and prepared summaries of findings
- Managed client billing and payment processing
- Drafted contracts, wills, and other legal documents.
Education
Associate of Applied Science -
Bryant Stratton College
Buffalo, NY01.2019
Skills
- Administrative Support
- Call Center
- Complaints
- Customer Accounts
- Database
- Legal Terminology
- Planning
- SalesForce
- Billing
- Civil Litigation
- Customer Service
- Legal
- Litigation
- Payment Processing
- Collaboration and Teamwork
- Microsoft Access
- Active Listening
- Maintaining Client Records
- Attention to Detail
- Scheduling
- Technical Support
Timeline
Support Services Representative
Enterprise Mobility
09.2023 - Current
Contact Center Specialist
AAMC Services
01.2023 - 09.2023
Billing Representative
Safeco Insurance
01.2022 - 02.2023
Customer Care Service Representative
MA Health Connector
08.2021 - 02.2022
Client Service Representative
Pacific Premier Bank
02.2021 - 06.2021
Paralegal And Legal Assistant
Shurling Law Firm - Columbia
02.2019 - 01.2020
Call Center Agent
TransUnion
01.2019 - 12.2020
Associate of Applied Science -
Bryant Stratton College
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