Cherish Madden
Spanaway,WA
Summary
Dynamic professional offering strong history of success in food service roles. Adept in carrying out tasks with focus on quality and adherence to company standards. Talented individual producing both satisfied customers and exceptional sales growth. Personable Sandwich Artist with strong track record of promoting customer satisfaction and loyalty. Adept in managing small details and focusing on quality to provide exceptional service. Comfortable working in high-volume establishments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Master Sandwich Artist
SUBWAYRestaurants
Fife, WA
06.2018 - Current
- Quickly prepared accurate orders within expected 2-5-minute timeframe.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Assisted customers, answered questions and resolved complaints.
- Followed health and safety guidelines for food preparation, storage, display, and sanitation standards.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Stored food properly to prevent spoilage, cross-contamination and illnesses.
- Maintained safe food handling practices to prevent germ spread.
- Conducted random audits on inventory levels to uncover variances between reported count and actual count.
- Checked expiration dates on products before serving them to customers.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Processed payments on cash register and counted back bills and change to patrons.
- Maintained cleanliness of work area and equipment at all times.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Kept up-to-date on menu changes and specials offered.
- Greeted customers in a friendly and professional manner.
- Provided excellent customer service by engaging in friendly conversations with customers while taking their order or preparing their meal.
- Restocked counter supplies and condiment stations, cleaned windows and emptied trash cans during slow periods.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Used POS system and cash register to receive payments by cash, check, credit card and voucher.
- Understood and followed oral and written directions.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Education
Associate of Applied Science - Cyber Security Tech
Tacoma Community College
Tacoma, WASkills
- Food Preparation
- Equipment Monitoring
- Teamwork and Collaboration
- Quality Control
Certification
*Subway University Certification
*Food Handlers Card
*Mixologists License (needs renewed)
*Forklift Certification (needs renewed)
Accomplishments
I have had made employee of the month at several of my past jobs more than once.
I also won a competition from a secret shopper of 500.00 for excellent service while working at Tony Romas in 1993-1998.
Affiliations
- I do have several activities while not working as im helping my kids grandma whom is 83 yrs care for her disabled grandaughter whom is 33yrs and cannot walk or talk. I help caretake it is volunteer work.
Languages
English
Professional
References
References available upon request.
Timeline
Master Sandwich Artist
SUBWAYRestaurants
06.2018 - Current
Associate of Applied Science - Cyber Security Tech
Tacoma Community College