Cherish Hinckle
WorkSource
Battle Ground,WA
15
years of professional experience
Highly motivated professional seeking to transition into a new role. Organized team player with expertise in completing various clerical and marketing tasks. Proven track record of ensuring customer satisfaction on a high-volume base.
Work History
Technology/Resource Navigator/Digital Literacy Specialist
1 Year 9 Months- Aided on the WorkSource WA database to break down digital barriers within the military population.
- Proven clerical support to company employees by copying, scanning, and filing documents.
- Performed support for efficient office operations, including updating job boards, document preparation, filing, and data entry tasks.
- Documented inventory of office supplies.
- Assisting with day-to-day operations, working efficiently and productively with all team members.
- Supporting leads with daily office procedures, workshops, job fairs and communication tasks.
- Managed time efficiently to complete all tasks within deadlines.
- Assisted and Instructed Digital Literacy classes with Operation Military Family.
Marketing Intern/Technology Navigator
7 Months- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to department, such as assisting with WorkSource WA database, Resumes, filing, copying, faxing, scanning and documenting.
- Proved successful working within tight deadlines and a fast-paced environment.
- Coordinated with other employment and training programs.
- Monitored WorkSource program performance by daily sign-in to track customers.
- Provided administrative assistance to customers and staff to maintain efficient workflow.
- Prepared for Job Fairs and worked with Vendors to assist Customers in job hiring events.
Patient Care Coordinator
6 Months- Responsible for receiving and admitting patients.
- Ensured the care for patients is well coordinated with the nursing staff.
- Educated patients and their families on the care plan provides details related to treatments, procedures, medications, and continuing care requirements.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Maintained patient care database of over 400 patients by entering new information as it becomes available.
Lead Cashier
10 Months- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Excellent client loyalty rewards program lead
- Promoting new products, offers, promotions, sales events, and up to date on newest vendor trainings.
- Makeup application
- Helped customers complete purchases, locate items, and join reward programs.
- POS systems
- Processed both cash and card purchase’s and returns.
- Maintained stock to meet expected customer demand.
- Consultative selling
Customer Care Representative
5 Years- Logged call information and solutions provided into internal database.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Patient Care Coordinator
4 Years 11 Months- Greeted and assisted patients with check-in procedures.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Followed document protocols to safeguard confidentiality of patient records.
- Resolved issues through active listening and open-ended questioning.
Education
Certificate - Peer Counselor & Recovery Coach
Certificate - Office Administration
High School Diploma
Skills
Client relationship development
Records retrieval
Confidential document control
Strategic planning
Marketing
Account Opening
Multitasking and prioritization
Multi-line telephone system operation
Strong interpersonal skills
Verbal & Written communication Skills
Product demos
Retail sales transactions
Microsoft Office Suit
Epic EHR electronic health record
Time management
Timeline
Technology/Resource Navigator/Digital Literacy Specialist
WorkSource
09.2024 - CurrentRead More
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03.2011 - 02.2016Read More
South Puget Sound CC
High School Diploma
Read More
South Puget Sound CC
Certificate from Office Administration
Read More
Peer Olympia
Certificate from Peer Counselor & Recovery Coach
Read More