Cherish Myers
WEST COLUMBIA,SC
Summary
With a proven track record at FedEx, I excel in customer support and strategic decision-making, adeptly handling high-stress situations to enhance customer loyalty. My experience spans from administrative management to financial counseling, underpinned by detail-oriented data input and focused listening skills, driving positive outcomes and operational efficiency across diverse roles.
Overview
42
42
years of professional experience
Work History
Customer Service Representative
FedEx
Columbia, SC
04.2010 - 04.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Worked closely with US Customs as well as Brokers throughout the United States with International and Domestic shipments, provided clearance for shipments entering the port location for South Carolina.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Administrative Manager
House of Praise, Columbia
Columbia, SC
01.2007 - 03.2010
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities, to include depositing all monetary contributions.
- Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
- Responsible for training and monitored the operations for the Juvenile Arbitration Program
Housing/Consumer Credit Counselor
Consumer Credit & Debt Counseling
Columbia, SC
01.2000 - 01.2007
- Assisted clients in managing debt to improve financial stability.
- Provided financial guidance for better budgeting and expense management.
- Improved client financial literacy by conducting personalized counseling sessions.
- Developed repayment plans with clients, enhancing their ability to meet obligations.
- Conducted Finance and Housing seminars throughout the state of South Carolina
- Promoted to Director of Client Support during this tenure.
Pastoral Intern
Gospel Outreach Ministries
01.1996 - 01.2000
- Assisted in planning and executing community outreach events to connect with local residents and foster positive relationships.
- Contributed to church growth by inviting newcomers into small group settings where they could build meaningful connections with other members of the faith community.
- Served as a liaison between pastoral staff and congregation members, addressing concerns or questions promptly while maintaining confidentiality when appropriate.
- Supported pastoral staff in providing spiritual guidance, counseling, and pastoral care for church members and their families.
Account Payable Clerk
Food Service Supplies
Columbia SC
01.1992 - 01.1996
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Prepared vendor invoices and processed incoming payments.
- Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
- Maintained good working relationships with vendors and resolved disputes.
Enlisted Soldier
United States Army
01.1979 - 01.1992
- Collaborated with fellow service members from other branches during joint exercises, demonstrating adaptability and teamwork capabilities.
- Ensured mission readiness by maintaining personal weapons proficiency, scoring highly on annual qualification tests consistently.
- Military Occupational Skills
- 63B10 (Light Wheeled Vehicle Power Generator Repair while assigned to the 8th Combat Support Hospital in Fort Ord, California 1980-1983,
- 71N10 assigned as a Military Custom Inspector - Camp Page, Korea, 1983-1984
- 71N20/Assigned to Fort Bragg NC Served as a Administrative Assistant to the First Sergeant
- 71N20 Platoon Sergeant for soldiers entering active duty at Fort Jackson, SC
- 71N20 Served as lasion at the Air Terminal Movement Control Team at Rhein Main Air Force Base Germany
Education
Bachelor of Arts - Theological Studies
James Dussault University
Blythewood, SC08-2003
Skills
- Customer Support Expertise
- Focused Listening
- Strategic Decision-Making
- Detail-Oriented Data Input
Timeline
Customer Service Representative
FedEx
04.2010 - 04.2021
Administrative Manager
House of Praise, Columbia
01.2007 - 03.2010
Housing/Consumer Credit Counselor
Consumer Credit & Debt Counseling
01.2000 - 01.2007
Pastoral Intern
Gospel Outreach Ministries
01.1996 - 01.2000
Account Payable Clerk
Food Service Supplies
01.1992 - 01.1996
Enlisted Soldier
United States Army
01.1979 - 01.1992
Bachelor of Arts - Theological Studies
James Dussault University