Cherish Myers
WEST COLUMBIA,SC
Summary
With a proven track record at FedEx, I excel in customer support and strategic decision-making, adeptly handling high-stress situations to enhance customer loyalty. My experience spans from administrative management to financial counseling, underpinned by detail-oriented data input and focused listening skills, driving positive outcomes and operational efficiency across diverse roles.
Overview
42
42
years of professional experience
Work History
Customer Service Representative
FedEx
04.2010 - 04.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Worked closely with US Customs as well as Brokers throughout the United States with International and Domestic shipments, provided clearance for shipments entering the port location for South Carolina.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Administrative Manager
House of Praise, Columbia
01.2007 - 03.2010
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities, to include depositing all monetary contributions.
- Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
- Responsible for training and monitored the operations for the Juvenile Arbitration Program
Housing/Consumer Credit Counselor
Consumer Credit & Debt Counseling
01.2000 - 01.2007
- Assisted clients in managing debt to improve financial stability.
- Provided financial guidance for better budgeting and expense management.
- Improved client financial literacy by conducting personalized counseling sessions.
- Developed repayment plans with clients, enhancing their ability to meet obligations.
- Conducted Finance and Housing seminars throughout the state of South Carolina
- Promoted to Director of Client Support during this tenure.
Pastoral Intern
Gospel Outreach Ministries
01.1996 - 01.2000
- Assisted in planning and executing community outreach events to connect with local residents and foster positive relationships.
- Contributed to church growth by inviting newcomers into small group settings where they could build meaningful connections with other members of the faith community.
- Served as a liaison between pastoral staff and congregation members, addressing concerns or questions promptly while maintaining confidentiality when appropriate.
- Supported pastoral staff in providing spiritual guidance, counseling, and pastoral care for church members and their families.
Account Payable Clerk
Food Service Supplies
01.1992 - 01.1996
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Prepared vendor invoices and processed incoming payments.
- Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
- Maintained good working relationships with vendors and resolved disputes.
Enlisted Soldier
United States Army
01.1979 - 01.1992
- Collaborated with fellow service members from other branches during joint exercises, demonstrating adaptability and teamwork capabilities.
- Ensured mission readiness by maintaining personal weapons proficiency, scoring highly on annual qualification tests consistently.
- Military Occupational Skills
- 63B10 (Light Wheeled Vehicle Power Generator Repair while assigned to the 8th Combat Support Hospital in Fort Ord, California 1980-1983,
- 71N10 assigned as a Military Custom Inspector - Camp Page, Korea, 1983-1984
- 71N20/Assigned to Fort Bragg NC Served as a Administrative Assistant to the First Sergeant
- 71N20 Platoon Sergeant for soldiers entering active duty at Fort Jackson, SC
- 71N20 Served as lasion at the Air Terminal Movement Control Team at Rhein Main Air Force Base Germany
Education
Bachelor of Arts - Theological Studies
James Dussault University
Blythewood, SC08-2003
Skills
- Customer Support Expertise
- Focused Listening
- Strategic Decision-Making
- Detail-Oriented Data Input
Timeline
Customer Service Representative
FedEx
04.2010 - 04.2021
Administrative Manager
House of Praise, Columbia
01.2007 - 03.2010
Housing/Consumer Credit Counselor
Consumer Credit & Debt Counseling
01.2000 - 01.2007
Pastoral Intern
Gospel Outreach Ministries
01.1996 - 01.2000
Account Payable Clerk
Food Service Supplies
01.1992 - 01.1996
Enlisted Soldier
United States Army
01.1979 - 01.1992
Bachelor of Arts - Theological Studies
James Dussault University
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