Summary
Overview
Work History
Education
Skills
Timeline
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Cherish Paul

Cherish Paul

Houston,TX

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

6
6
years of professional experience

Work History

Data Entry Clerk

TransCore
06.2022 - 02.2023
  • Facilitated smoother communication among departments by organizing shared digital files and creating easy-to-navigate folder structures.
  • Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.
  • Supported customer satisfaction by promptly addressing inquiries and resolving issues related to image content or usage rights.
  • Boosted processing efficiency by accurately categorizing and tagging images according to predefined criteria.

Customer Service Representative

Telepeformance
08.2021 - 02.2022
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
  • Established and oversaw performance targets for call center associates.

Culinary Specialist

United States Army
02.2017 - 07.2021
  • Enhanced customer satisfaction by providing high-quality meals and maintaining timely food service.
  • Improved recipe consistency by standardizing measurements and documenting preparation methods for each dish.
  • Collaborated with other culinary specialists to create innovative dishes that exceeded customer expectations.
  • Minimized wait times for customers during peak hours by quickly adapting to changing demands within the kitchen environment.
  • Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
  • Ensured compliance with regulations concerning hazardous materials storage, contributing to a safe working environment.

Education

Medical Assistant Program

Fortis Institute
Houston, TX
08.2024

Paul Mitchell The School - Houston
Houston, TX
12.2023

Associate of Science - Medical Administrative Assistant

Ultimate Medical Academy - Clearwater
Clearwater, FL
05.2021

High School Diploma -

East Union High School
Manteca, CA
05.2017

Skills

  • Professional and mature
  • Document Preparation
  • Detail Oriented
  • Fast Learner
  • Call Center Support
  • Call center metrics
  • Account updating
  • Call Management
  • Complaint resolution
  • Microsoft Excel
  • Computer Proficiency
  • Microsoft Outlook
  • Client Relations
  • Follow-up skills
  • Escalation management
  • Customer Service
  • Microsoft PowerPoint
  • Call center experience
  • Stress Tolerance
  • HIPAA Compliance
  • Team Leadership
  • Phone and Email Etiquette
  • Medical Billing

Timeline

Data Entry Clerk

TransCore
06.2022 - 02.2023

Customer Service Representative

Telepeformance
08.2021 - 02.2022

Culinary Specialist

United States Army
02.2017 - 07.2021

Medical Assistant Program

Fortis Institute

Paul Mitchell The School - Houston

Associate of Science - Medical Administrative Assistant

Ultimate Medical Academy - Clearwater

High School Diploma -

East Union High School

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