Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cherish Rittenhouse

Dayton,OH

Summary

Organized leader who adapts well to any environment. Eager to learn and excel in various positions. Thrives at communicating and surpassing management expectation. Successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

10
10
years of professional experience

Work History

Customer Service Advocate

MetLife
Dayton, OH
12.2021 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Assessed caller accounts to determine disability benefits, identify service needs and resolve issues.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.

Amazon Courier

Ignite Logistics
Kettering, OH
09.2021 - 12.2021
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Completed rush deliveries on tight timetables to satisfy customer needs.

Team Lead

CSD Captel
Moraine, OH
10.2019 - 09.2021
  • Assisted Supervisors and Center Manager with daily tasks.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Coached team members in techniques necessary to complete job tasks.
  • Handled troubleshooting tasks and used repair methods to immediately rectify assembly line issues.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Generated reports and typed letters in Word and prepared PowerPoint presentations.
  • Developed necessary knowledge of navigating Microsoft Office (I.E. Excel, Sharepoint, OneDrive).
  • Directed and supervised team of 20 engaged in call handling and captionist development

Communications Assistant

CSD Captel
Moraine, OH
03.2019 - 10.2019
  • Captioned over 200 telephone calls daily for the hearing impaired.
  • Adhered to number of minutes expected to be receiving calls per company policy.
  • Adhered to company attendance policy.
  • Maintained open communication with fellow team members and management.

Lead Tax Preparer/Receptionist

Jackson Hewitt
Dayton, OH
11.2018 - 04.2019
  • Consulted with clients to assess and mitigate future tax liabilities and determine eligibility for tax abatement.
  • Maintained complete records of client tax returns and supporting documentation in secured areas.
  • Reviewed other preparer's returns before sending them through to IRS.
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
  • Scheduled initial and return appointments for clients, adhering to internal policies while accommodating individual customer needs.
  • Collected tax service and IRS payments from clients and updated account balances.
  • Coached preparers in various locations on proper tax filing procedures.
  • Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.

Waitress, Hostess, and Cashier

Captain D's Seafood
Circleville, OH
08.2012 - 07.2018
  • Answered questions about store policies and addressed customer concerns.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Restocked and organized merchandise in front lanes.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.

Education

Certified Nursing Assistant - Medical Careers

Pickaway Ross Career And Technology Center
05.2010

High School Diploma -

Huntington High School
Chillicothe, OH
05.2010

Associate of Applied Science - Registered Nursing

Clark State College
Springfield, Ohio
12.2024

Skills

  • Production monitoring
  • Quality control
  • Performance improvement
  • Technical Support
  • Knowledgeable in Microsoft Office
  • Client Service

Timeline

Customer Service Advocate

MetLife
12.2021 - Current

Amazon Courier

Ignite Logistics
09.2021 - 12.2021

Team Lead

CSD Captel
10.2019 - 09.2021

Communications Assistant

CSD Captel
03.2019 - 10.2019

Lead Tax Preparer/Receptionist

Jackson Hewitt
11.2018 - 04.2019

Waitress, Hostess, and Cashier

Captain D's Seafood
08.2012 - 07.2018

Certified Nursing Assistant - Medical Careers

Pickaway Ross Career And Technology Center

High School Diploma -

Huntington High School

Associate of Applied Science - Registered Nursing

Clark State College

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