Cherish Seal
West Haven,UT
Summary
Dynamic HR Support and Administrative Policy Analyst with a proven track record in government, healthcare, and housing sectors. Expertise in policy development, compliance monitoring, and process improvement drives optimization of workflow efficiency. Proficient in data interpretation, drafting comprehensive policy documentation, and fostering interdepartmental collaboration to enhance accountability and elevate organizational performance. Recognized for transforming operations through meticulous analysis, proactive communication, and exceptional organizational support.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Risk Management Specialist & H/R Support
Ogden City
09.2023 - 10.2025
- Supported the Risk Management and HR department with day-to-day case management, employee relations documentation, liability review, and compliance tasks for a large municipal workforce.
- Processed workers' compensation claims, completed initial investigations, gathered evidence, documented statements, coordinated with third-party administrators, and ensured timely follow-up on claim status.
- Conducted fact-finding for workplace incidents, safety concerns, and employee complaints; prepared summaries, tracked corrective actions, and escalated issues to HR leadership as needed.
- Assisted with and communicated with employees and supervisors regarding confidential documentation, tracked interactive process steps, and maintained confidential records in accordance with federal and state regulations.
- Provided full cycle H/R support including personnel file audits, onboarding coordination, employment verifications, and policy interpretation to employees and managers.
- Reviewed liability claims involving city property, citizens, and fleet; documented incident details, assessed exposure, and forwarded cases for legal evaluation.
- Ensured accurate data entry, case management, and reporting systems; generated weekly and monthly reports for leadership use.
- Delivered high-quality internal customer service to staff, department directors, and the public; resolved inquiries related to claims, benefits, leave, policy, and safety requirements with professionalism and confidentiality.
- I was part of the Safety/HR team to promote compliance with OSHA standards, city policies, and risk-reduction initiatives.
- Ensured compliance with FMLA, ADA, Title VII, and other employment regulations.
- Responded to and documented potential EEO concerns, misconduct allegations, and citizen complaints.
- Ensured proper recordkeeping to reduce legal exposure for the organization by working closely with the Legal team.
- Drafted and maintained risk policies, safety communications, and incident reporting standards.
Housing Management Specialist (GS-09)
U.S. Air Force
04.2020 - 09.2023
- Audited housing applications, waitlists, eligibility records, and lease agreements to ensure full compliance with federal regulations, DoD policies, and installation housing requirements.
- Served as a primary liaison between military families and privatized housing management, facilitating resolutions to tenant concerns, documenting issues, and ensuring fair, timely outcomes.
- Conducted market research, BAH allowance surveys, and detailed occupancy analyses to support data-driven budgeting, forecasting, and resource planning.
- Managed government vehicle fleet assignments, inspections, and maintenance documentation in alignment with federal property management standards and audit requirements.
- Delivered group briefings to incoming military families, providing guidance on housing options, entitlements, policies, and onboarding procedures.
- Acted as a Resident Advocate liaison between the privatized housing office and residents, identifying concerns, recommending corrective actions, and interpreting policies impacting housing programs.
Insurance Resolutions Specialist
Ogden Clinic
03.2013 - 03.2020
- Processed and reconciled insurance claims and billing data across multiple systems with a 98% accuracy rate.
- Collaborated with clinicians to correct coding and billing errors (HCPCS, CPT, ICD-10) to maintain payer compliance.
- Delivered responsive customer service to patients and third-party payers while ensuring HIPAA adherence.
- Assisted management in identifying billing workflow inefficiencies to improve daily processing turnaround times.
Leasing Agent / Front Desk Receptionist
Boyer Hill Military Housing
09.2016 - 03.2019
- Prepared, reviewed, and executed compliant lease agreements while ensuring adherence to federal, state, and organizational housing policies.
- Managed resident renewals, documentation workflows, and maintenance coordination by partnering closely with facility and operations teams.
- Resolved resident concerns through proactive communication, and implemented a structured feedback process that increased maintenance satisfaction by 15%.
- Maintained accurate, audit-ready data in leasing and property management software, while generating daily occupancy, compliance, and performance reports for leadership.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Confirmed appointments, communicated with clients, and updated client records.
Patient Account Representative
Intermountain Healthcare
08.2010 - 08.2016
- Processed insurance claims, patient billing inquiries, and account adjustments in compliance with HIPAA standards.
- Trained and supported new employees on billing systems, documentation, and customer interaction procedures.
- Monitored account workflows to reduce claim errors and improve reconciliation accuracy.
- Delivered compassionate service to patients while ensuring timely resolution of billing discrepancies.
Education
High School -
George Washington High School
06.2004
Skills
- Strong customer service skills
- Verbal and Written Communication
- Detail-oriented organization
- Effective multitasking
- analyze
- Cross-functional teamwork
- Strong work ethic
- Adaptability in dynamic environments
- Dedicated to ongoing growth opportunities
Accomplishments
- Resolved high-volume liability, accident, and Workers’ Compensation claims with consistent accuracy and on-time reporting, reducing organizational risk and improving claim outcomes.
- Lowered preventable incidents by identifying claim trends and coordinating corrective actions across departments (e.g., pothole reports, facility hazards, employee injury patterns).
- Recovered funds and reduced payouts through strong fact-finding, subrogation follow-up, and clear documentation for legal and insurance reviews.
Certification
Certificate ( 8/22/24)through SHRM - Human Resources for Anyone with Newly Assigned HR responsibilities.
Certificate ( 6/13/2024) through the Rocky Mountain ADA Center of Training- Minimizing Implicit Bias for HR Professionals.
WEBSITES, PORTFOLIOS, PROFILES :
linkedin.com/in/cherishseal
Languages
English
Full Professional
Timeline
Risk Management Specialist & H/R Support
Ogden City
09.2023 - 10.2025
Housing Management Specialist (GS-09)
U.S. Air Force
04.2020 - 09.2023
Leasing Agent / Front Desk Receptionist
Boyer Hill Military Housing
09.2016 - 03.2019
Insurance Resolutions Specialist
Ogden Clinic
03.2013 - 03.2020
Patient Account Representative
Intermountain Healthcare
08.2010 - 08.2016
High School -
George Washington High School