Cherish Shook-Howard
Senior Product Manager
Robbinsdale,MN
Summary
Innovative product management professional enthusiastically pursuing a Senior Product Manager opportunity to leverage in-depth knowledge of product lifecycle management. Highly skilled in trend forecasting and competitive market analysis illustrated over 12+ years of superior industry performance.
Overview
14
14
years of professional experience
5
5
Certification
Work History
Senior Product Manger
Optum
04.2021 - Current
- Responsible for lifecycle of products & services within the Risk adjustment portfolio to improve member health outcomes
- Manage, Support and Grow - Risk adjustment portfolio of products including Care Gap Identification & Analytics, Member & Provider Engagement, Intervention Strategies, Care Enablement and Reporting for continuous gap identification & closure activities across Prospective programs
- Define Product Business Case, Product Roadmaps, Budget management, and strategic Product Growth
- Gather, manage, and prioritize market and customer requirements
- Actively Manage the product backlog
- Guide product owners in translating market / customer needs into product requirements and shape the product delivery and evolution
- Review product performance against expectations and facilitates or influences changes to product portfolio to improve competitive position and optimal product performance
- Work with internal or external business constituents to determine product future direction or respond to product inquiries - May be project-based and involve working within multiple product functions
- Predict emerging customer needs and develops innovative solutions to meet them
- Solve unique and complex problems with broad impact on the business
- Participate in the development of business strategy and develops and manages business plans to achieve objectives
- Influence senior leadership to adopt new ideas, products, and/or approach
- Oversee, Mentor and Lead reports
- Lead multiple teams, promote self-organization, foster autonomy, and create an environment conducive to success.
- Increased product adoption by identifying customer needs and developing innovative product features.
- Led cross-functional teams for successful product launches, resulting in increased market share.
- Managed product roadmaps, aligning with company goals and ensuring timely delivery of key features.
- Championed customer feedback loops to continuously refine products according to evolving customer requirements.
- Established strong relationships with key stakeholders, fostering collaboration across departments for seamless product development.
Senior Capability Manager
Optum
04.2017 - 07.2021
- Manage Agile Teams and the Product Management Council (PMC) according to SAFe and Scrum Methodologies
- Knowledgeable of how software is developed and deployed and can work seamlessly with the rest of the agile team as well as internal and external stakeholders
- Able to express the 'value add' from a customer and end-user perspective and focus the development efforts on providing value add functionality by proactively working with stakeholders
- Able to work with Product Management so that the solution effectively addresses program priorities
- Able to support lean software development to drive solutions that address the needs of the end users, adds business value, reusability
- Avoid building unnecessary functionalities
- Able to define user stories and articulate 'what' not 'how'
- Ability to leave the 'how' to the development team
- Able to create and follow correct structure when writing user stories
- Able to describe, prioritize (using MoSCoW), and communicate requirements as user stories
- Own workshops with stakeholders to capture, refine, & prioritize user stories
- Educate, partner, and push back as needed on customer requests that do not add value and are not reusable
- Own decisions including deciding release content and date
- Able to work closely with Scrum Master, Development Team, Stakeholders, and Product Management to deliver software
- Own collaboration with the Scrum Master to manage the Team Backlog and build a strong working relationship with the Scrum Master based upon honesty and truth
- Lead multiple teams, promote self-organization, foster autonomy, and create an environment conducive to success
- Accessible to the team; answering questions and providing feedback on their work as well as sharing timely information and decisions to the team in addition to sharing the product vision and roadmap
- Able to seek guidance from the team around user stories during planning and refinement
- Communicates team progress regularly serving as the 'bridge' between the team and the stakeholders
- Lead and mentor direct reports.
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Senior Product Owner
UCare
04.2015 - 04.2017
- Own the Billing and Enrollment roadmap, strategies, and Technological growth
- Created and implemented weekly metric
- Project managed department metrics database
- Support, compile and report key information
- Project management department needs and requirement on companywide projects and processes
- Streamlines and updated process and technology in department
- Able to describe, prioritize (using MoSCoW), and communicate requirements as user stories
- Responsible to keep 5-6 sprints worth of stories in the hopper
- Able to accept user stories as done according to SAFe and Scrum Methodologies
- Able to facilitate workshops with stakeholders to capture, refine, & prioritize user stories
- Able to educate, partner, and push back as needed on customer requests that do not add value and are not reusable
- Able to make sound decisions including deciding release content and date.
- Enhanced product quality by implementing agile methodologies and continuously refining backlog priorities.
- Improved user experience through regular collaboration with UX designers and incorporating feedback from end users
- Reduced time-to-market by fostering a culture of continuous improvement within the development team.
Senior Quality Business Analyst and Audit Coordinator
United Health Group
06.2010 - 03.2015
- Support, compile and report key information
- Assigning audit samples, ensuring that monthly quota is met, and month end process are closed according to outlined deadlines
- Use data to identify trends, patterns and opportunities for the business and clients
- Produce, publish and distribute scheduled and ad-hoc client and operational reports relating to the development and performance of products.
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Reduced operational costs through thorough data analysis and implementing cost-effective solutions.
Education
BS in Business Analytics
Franklin University
Columbus, OhioMaster of Arts - MBA- Master of Healthcare Information System and Database Experience
Capella University
01.2023
Skills
- Brand Building
- Product Positioning
- Search Engine Optimization
- Negotiation
- Marketing Strategy Development
- Product Lifecycle Management
- Stakeholder Management
- Product Launches
- Financial Management
- Strategic Planning
- Cross Functional Leadership
- Product Roadmaps
- Product Development
Certification
- CPM - Certified Product Manager
- CPSM - Certified Scrum Master
- PMP - Project Management Professional
- SAFe , Scale Agile
- Contract Negotiation, University of Minnesota
Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
Senior Product Manger
Optum
04.2021 - Current
Senior Capability Manager
Optum
04.2017 - 07.2021
Senior Product Owner
UCare
04.2015 - 04.2017
Senior Quality Business Analyst and Audit Coordinator
United Health Group
06.2010 - 03.2015
BS in Business Analytics
Franklin University
Master of Arts - MBA- Master of Healthcare Information System and Database Experience
Capella University
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