Cherish Lynn Smith
Layton,UT
Summary
Dedicated and motivated individual with over 9 years of experience in delivering exceptional service in fast-paced and public-facing environments. With a strong background in customer service, I excel at problem-solving, communication, and building positive relationships. I'm committed to continuous learning and growth- eager to expand my skills, take on new challenges, and progress as an individual and a professional. Looking for my next adventure!
Overview
5
5
years of professional experience
Work History
Leasing Agent
Concept Property Management
04.2024 - Current
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Established rapport with potential tenants during tours, highlighting community features tailored to their specific needs and preferences.
- Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
- Trained and mentored new leasing agents, fostering teamwork and a supportive work environment.
- Kept meticulous records of correspondence between management and tenants.
- Improved property appearance with consistent inspections, identifying areas in need of repair or updates.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
City Mail Carrier
United States Postal Service
10.2022 - 04.2024
- Navigated various weather conditions while delivering mail, ensuring consistent reliability for customers regardless of external factors.
- Collaborated with fellow carriers to cover additional routes when needed, supporting team cohesion and effective workload distribution.
- Managed high volumes of incoming and outgoing mail during peak seasons without compromising quality or timeliness of service provided.
- Promoted safety standards by maintaining a clean driving record and following proper vehicle maintenance procedures.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Demonstrated adaptability by quickly adjusting to changes in assigned routes or schedules, minimizing disruption to customers'' mail services while accommodating new demands placed on the team.
- Handled confidential materials with discretion, upholding legal requirements pertaining to privacy regulations within the postal industry.
Front Desk Receptionist Supervisor
Abbey Inn & Suites
05.2020 - 09.2023
- Resolved guest complaints diplomatically, maintaining both guest satisfaction and hotel reputation.
- Managed phone lines efficiently, directing calls appropriately while providing courteous assistance when necessary.
- Contributed to a positive work environment by effectively collaborating with colleagues across various departments.
- Assisted management in reviewing operational procedures periodically, suggesting improvements when needed.
- Developed and maintained positive relationships with guests for satisfaction.
- Trained new staff members in customer service techniques and hotel operations.
- Monitored staff performance and provided feedback and guidance.
Education
No Degree - Environmental Science
Southern Utah University
Cedar City, UT05.2026
High School Diploma -
Beaver High School
Beaver, UT05.2020
Skills
- Excellent communication
- Supply management
- Teamwork and leadership
- Time management
- Attention to detail
- Problem-solving
- Customer service
- Critical thinking
- Self motivation
- Active listening
- Community relations
- Organizational skills
Volunteer Experience
Habitat Restoration Task Force - Ogden Nature Center
- Worked with the ecologist to learn how to restore habitats.
- Helped lead habitat restoration volunteer groups during large habitat restoration events.
- Assisted in controlling invasive plant species and encouraging native plant establishment.
Trail Maintenance Volunteer - Eccles Wildlife Education Center
- Walked the trails and reported any significant maintenance needs to the center's staff.
- Kept trails in good condition by pulling weeds, filling holes and performing other light maintenance duties.
- Communicated with visitors and helped inform with any questions they had.
Trail Patrol Volunteer - Antelope Island State Park
- Maintained trail conditions and performed assigned duties needed.
- Enforced park rules and regulations to visitors and reported violations to park rangers.
- Greeted and assisted trail users, answering questions about trail routes and wildlife.
Timeline
Leasing Agent
Concept Property Management
04.2024 - Current
City Mail Carrier
United States Postal Service
10.2022 - 04.2024
Front Desk Receptionist Supervisor
Abbey Inn & Suites
05.2020 - 09.2023
No Degree - Environmental Science
Southern Utah University
High School Diploma -
Beaver High School
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