Cherish Tittle
Lancaster,CA
Summary
Dedicated Intake Coordinator skilled in problem resolution and patient scheduling. Proven track record of maintaining confidentiality and supporting client needs, ready to leverage expertise to enhance operational efficiency in a healthcare environment.
Overview
14
14
years of professional experience
Work History
IHSS Care Provider
Addie Brass
Palmdale, California
02.2023 - 02.2026
- Assisted clients with daily living activities and personal care needs.
- Monitored and documented client health and emotional well-being regularly.
- Communicated effectively with families regarding client progress and care plans.
- Provided companionship and emotional support to enhance client quality of life.
- Administered medications according to prescribed schedules and guidelines.
- Supported bathing, dressing and personal care needs.
- Maintained clean and well-organized environment for client happiness and safety.
ROI Specialist
Ciox Healthcare
Los Angeles, CA
08.2021 - 11.2023
- Adhered to HIPPA requirements an laws.
- Using Epic systems, for electronic health records
- Maintains confidentiality by keeping all information seen and heard in the facility in the strictest confidence.
- Maintains productivity, quality and assures customer service standards.
- Returns invalid authorization to requester.
- Validates authorizations for accuracy.
- Reviews the requests to determine which records are being requested.
- Scans the medical record and chooses the appropriate information
- Logs information that is being sent to the requester either manually or using company software in accordance with the facility procedure.
- Documents the release of information in the patient medical record or other means determined by the facility.
- Provides quality assurance of medical records.
Intake Coordinator/Scheduler Coordinator
Brightsky Home Health/Hospice Care
Redlands, CA
06.2019 - 07.2021
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Conducted patient intake interviews to collect medical information and insurance details.
- Managed average of 45 patients per day and processed new claims utilizing appropriate adjudication system.
- Created and maintained accurate and confidential patient files according to regulatory mandates.
- Coordinated office schedules for new patients, diagnostic assessments and procedures.
Intake Supervisor
Heritage Victor Valley Medical Group
Victorville, CA
11.2011 - 09.2018
- Processed paperwork, obtained billing forms and secured confidential information.
- Issued, gathered and inspected intake forms to confirm correct signatures and information.
- Managed average of 40 patients per day and processed new claims utilizing appropriate adjudication system.
- Conducted patient intake interviews to collect medical information and insurance details.
- Maintained positive attitude and effectively de-escalated clients during crisis situations.
Education
Bachelor of Science - Criminal Justice
Antelope Valley College
Lancaster, CA04.2011
Skills
- Multi-line phone operations
- Patient scheduling
- Client communication
- Problem solving
- Team collaboration
- Records management
- Records maintenance
- Problem Resolution
- Epic systems
- HIPAA compliance
- Medical record management
- Authorization validation
- Quality assurance
- Claim processing
Timeline
IHSS Care Provider
Addie Brass
02.2023 - 02.2026
ROI Specialist
Ciox Healthcare
08.2021 - 11.2023
Intake Coordinator/Scheduler Coordinator
Brightsky Home Health/Hospice Care
06.2019 - 07.2021
Intake Supervisor
Heritage Victor Valley Medical Group
11.2011 - 09.2018
Bachelor of Science - Criminal Justice
Antelope Valley College